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25-year partnership continues to evolve

27 October 2017

A successful meeting of cultures resulted in Engie and ITV recognised for their joint efforts within the PFM Awards 2016.

Having won a 10-year extension to Engie’s contract with ITV in 2015, adding to its previous arrangement that had continued for more than 14 years prior to this, the two partners look set to celebrate a 25-year relationship in a few years’ time.

While a 10-year extension to any business arrangement can be seen as proof positive that a high level of success has been achieved, another major endorsement was provided at the presentation ceremony of last year’s PFM Awards.

Having impressed the judges with the various positive aspects of their partnership, Engie and ITV received their trophies as the winning entry for the Partnership in Expert Services – Multi-Site category.

Although the partnership began on a contractual basis, this has continued to evolve to see both sides working ever more closely together. Not only has Engie successfully delivered the requirements of its contracts, it has continued to maintain the focus and effort required to deliver additional innovations in a number of areas.

Beginning with Yorkshire TV over 17 years ago, this has been extended to include the operations of Granada, Border and Tyne Tees during the interim period.

Although ITV continues to run its own FM team to manage its London Southbank facility, the remaining 60 buildings throughout England fall within the Engie remit.

Reacting to the rapid expansion of its contractual commitments, the company has further strengthened its team by employing full-time and assistant project managers to ensure that high standards are maintained and commitments met.

One example of these is regarding the delivery of innovation, a topic of conversation at a recent meeting of the PFM Editorial Advisory Board. It was noted that innovation was increasingly being seen as a requirement within contracts, resulting in some service providers passing off relatively mundane actions in an effort to comply.

A list of services provided by Engie shows that its efforts have utilised some of the latest and emerging technology as genuine innovations that have delivered numerous benefits.

One example included the borrowing of a drone used by the ITV newsroom when water ingress was reported through a roof on the Coronation Street set.

High definition video footage generated by the drone’s flight over the roof showed allowed the necessary next steps to be quickly identified.

Having avoided the need to use an elevated platform for the inspection, a total of £6,000 cost saving on access equipment was seen as a result. A further advantage was the minimal impact the exercise had on the studio’s production schedule.

A weather station app has also been created by Engie to trigger an alarm when weather conditions make working at height unsafe. The benefits of this have been appreciated by the ITV, which now uses the app to signal when filming from cranes would not be safe.

Further examples of innovation can be seen in the introduction of an Engie internal e-learning programme for the ongoing training of engineers.

The company has also implemented the iAuditor app for safety and quality inspections to enable reading and signing of documents including manuals of policies and procedures.

Another important introduction involved the creation of a bespoke subcontractor management system to assist ITV with managing both its specialist production and workplace services activities. Having designed and successfully implemented the new system, this is now operated by Engie on behalf of its customer.

The company is now able to ensure that compliancy is achieved by its many suppliers, all of which follow a systems of logs and to denote the type of work carried out. Contractors are then assigned the appropriate colour-coded ‘hi-viz’ clothing, with questionnaires for completion, data share, induction information and visitor permits organised in advance of on-site attendance.

Project delivery In addition to the constant flow of planned and reactive works, Engie has also successfully delivered a high number of special projects.

One of the more recent examples was the replacement of the ITV’s switchgear, which was no longer supported by spare parts due to having been installed over 50 years ago.

The complicated process of upgrading involved a phased replacement programme implemented after detailed discussions between the two partners. This included the installation of much smaller panel boards, carried out over weekends and overnight to avoid any interruption in transmissions or business disruption.

Additional major projects included the refurbishment of the TVC north of England transmission centre. Despite requiring two electrical shutdowns, Engie once again completed delivery and maintained transmission at all times.


Reduction of energy consumption and carbon emissions has also been achieved by Engie due to a number of initiatives.

Reduced cost has also been delivered by running older air handling units at night and calculating the optimum turn-off time while maintaining comfortable temperatures for filming. The installation of lighting controls and sensors and reduction of light levels where appropriate has also assisted the company’s sustainability efforts.

Further initiatives include the improved insulation of low water temperatures, optimised chiller sequencing, replacing old oil-filled transformers with low-loss transformers and demand control of heating in dressing rooms.

Services provided by Engie to ITV include:

• Full asset mechanical and electrical planned preventative maintenance

• Fabric reactive call management

• Project works

• Third party subcontractor management

• Design service

• Health and safety site management

• Special events management

• Energy management

• Cost control

• Refurbishment/upgrading of mechanical and electrical services

• Asbestos control

• Specialist support services for major TV scenes such as ‘tram crash’ on Coronation Street

• Supporting staff relocations between buildings

• 24/7 help desk service

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