This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Occupier Satisfaction Index launched

15 June 2007

Inaugural 2007 Occupier Satisfaction Index launched

The inaugural 2007 Occupier Satisfaction Index (OSI), the first phase of a three-year research project to measure
occupier satisfaction across the UK office, industrial and retail sectors, indicates that although services provided by the UK
commercial property industry are getting better there is still room for improvement.

Among the top concerns of occupiers identified by the Index are
...Lease inflexibility in terms of both length and the ability to break
...Poor communication within the industry
...Poor understanding of their needs and a sense of not being valued as customers
...Lack of responsiveness to their needs
...Poor progress in taking forward environmental initiatives
...Poor value for money in terms both of the rent and service charge.

Commissioned by the Property Industry Alliance (RICS, the British Property Federation, the British Council for Offices and
the Investment Property Forum) in conjunction with CoreNet Global UK, and carried out by IPD Occupiers and Kingsley Lipsey Morgan, the research reveals that the overall UK Occupier Satisfaction Index for 2007 is 55 out of a possible 100. In the office sector it is 59, for the industrial sector 55 and 52 for the retail sector.

The Index investigates levels of satisfaction on issues that really matter to occupiers - from building quality and value for
money, to lease flexibility and style of conducting business. Key issues that emerge are dissatisfaction with lease flexibility
in terms of lease length and breaks, and sustainability with many wanting property owners to share the cost of meeting new environmental standards.

The report says occupiers feel frustrated by the lack of responsiveness from both property owners and their advisors. They
want landlords, in particular, to demonstrate a greater understanding of their needs and have more direct contact. Commenting on the 2007 results, John Story, Head of Property for Unilever UK and also Head of the pan industry Steering Group, said: "There are still many challenges to overcome. The property industry needs to focus on improving its relationships with occupiers and start raising the bar with regards to sustainability. By continuing to measure satisfaction over the next two years, we hope to be able to report that occupiers are experiencing a significant improvement in these areas."
Copies of the Index are online at www.occupier-satisfaction.co.uk


Print this page | E-mail this page

https://www.asckey.com/
https://www.bona.com/en/
PFM
https://www.aspenpumps.com/en-gb


MOST VIEWED...

View more articles
Article image

Tackling the energy crisis - the FM perspective

Will the Government’s new Energy Bill Relief Scheme do enough to protect the FM sector from soaring energy bills? Read more Read later
-->
Article image

Welcome to the digital revolution

Exciting innovations in software have the potential to transform the FM sector......
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

The reason you NEED a CSR strategy

A Corporate Social Responsibility strategy isn't just nice to have - it's a must-have......
Article image

Account Director finalists confirmed for PFM Awards

Three finalists have been confirmed to attend the final day of judging within the PFM Partnership Awards 2022 Account Director of the Year category....
Article image

Is noise pollution stopping the return-to-office?

Noisy offices are driving down productivity and contributing to staff retention problems......
https://www.ppspower.com/
https://www.floorbrite.co.uk/
https://www.asckey.com/
https://www.pfmawards.co.uk/
https://www.metrorod.co.uk/services/drain-maintenance-services/?utm_source=PFM&utm_medium=MPU&utm_campaign=PFM+MPU+-+Autumn+2022
https://www.aspenpumps.com/en-gb
https://www.spacesolutions.co.uk/subservice/nec-contracts-management/