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Contracts: Best of May

28 May 2015

Several contracts were announced, or came into effect in May. PFM provides an overview of some of them, including Compass, ISS Facilities Services, EMCOR and Arthur McKay

May has seen the announcement of several large contracts including those to be provided by Compass Group, Fasset, Edwards & Blake, ISS Facility Services, EMCOR UK, Optimum Group Services, Arthur McKay, Bellrock, Eric Wright FM and Wilson Vale, among others.

Chartwells, Compass Group UK & Ireland’s provider of catering to schools,academies, colleges and universities, has been awarded a contract by Lewisham Council to provide school meals. Worth £35m, it will see Chartwells provide school meals to 67 schools across Lewisham.

Chartwells first won the contract to provide school meals to Lewisham in 1999 and since has worked to constantly evolve and update its school meals offer, reflecting the changing needs of children while maintaining its commitment to delivering great tasting healthy food.

Chartwells says this ongoing commitment will see it ‘further improve’ the variety of meals it provides, by investing in research with schoolchildren across Lewisham to get their feedback and develop new ideas.

Lewisham primary schools will benefit from refreshed lunchtime menus that have been redesigned to appeal to 4-11 year-olds, with the introduction of the Food Superheroes to enhance nutritional education and help sustain and increase school meal uptake. The character designs were shared with more than 25,000 youngsters across Chartwells’ local authority contracts, who picked their favourite design concepts.

Each character demonstrates the nutritional benefits of the produce they represent; Brains the broccoli promotes the importance of brain food, with broccoli being a great source of iron and Doc the kiwi fruit highlights the importance of food that boosts the immune system. 

In May 2014, Chartwells worked with Lewisham Council to launch the Lewisham Training Kitchen within the Green Man Community Centre in south Lewisham. A full calendar of events to encourage schools and local residents to use the facilities has been created. The kitchen has become a hub for the local community and Chartwells will look to further invest in these facilities so groups of all ages can continue to learn vital cookery skills.

The contract employs more than 400 employees most of whom are local residents, delivering catering services to 67 Lewisham schools. As part of this contract renewal, Chartwells will offer three apprenticeships a year to Lewisham residents, working with volunteers within the Training Kitchen and creating at least 20 work experience opportunities for students during the contract term.

Councillor Paul Maslin, cabinet member for Children and Young People, said: “We’re very pleased that following their successful bid,Chartwells will continue to provide a quality school meals service to many Lewisham schools.”

ISS Facility Services has retained its contract with The Caesar Hotel. ISS began work with The Caesar Hotel in 2010; the renewed contract will see ISS continue to deliver housekeeping and public area cleaning to the luxury hotel for a further three years.

The 140-room Caesar Hotel is a restored Victorian townhouse in central London,with each room decorated to a minimalist standard with modern amenities. The 4-star Hotel is part of the hand-picked portfolio of exclusive ‘World Hotels’. Noted for its exclusive art exhibitions, the hotel is also part of the Spanish Derby Collection group of hotels, boasting a gymnasium, sauna and two restaurants serving Spanish cuisine.

Lee Melville, general manager at the hotel said: “ISS delivers a high standard of services; its approach to customer service is faultless and the team never fails to innovate, with new ideas of how to improve and add to the service offering. Our decision to continue the contract was an easy one and we look forward to a prosperous future together.”

Karen Thomson, director of hotels, ISS said, “We’re delighted to have retained our business with The Caesar Hotel and we’re excited to develop the contract even further. This is a great opportunity to continue to build and strengthen the partnership and share our expertise in supporting luxury hotels such as this. Our work together also supports our growing role in the hotel sector.”

EMCOR UK has been awarded a three-year IFM contract with an unnamed manufacturer of technical communications equipment. The agreement will see EMCOR UK providing these services at the client’s multiple and diverse facilities at undisclosed UK locations. The contract commenced 1 May 2015.

EMCOR UK will be responsible for performing IFM services at the client’s multiple and diverse buildings, totalling in excess of half a million square feet. The scope of work will include contact management of the CAFM system and helpdesk; planned and reactive maintenance of the critical plant and mechanical and electrical systems; grounds maintenance; fabric care; completion of minor projects; and management of subcontractors.

Christopher Kehoe, group executive director, EMCOR UK,said: “We’re delighted to have been selected to perform this important work fora manufacturer of technical communications equipment. We thrive on being able to exceed customer expectations. In collaborating with our client, we look forward to building on our strong foundation and experience working in this sector and helping them drive differentiation by leveraging our expertise in technical FM services.”

Servest Security, part of the Servest Group, has won a three-year security contract with commercial real estate services firm CBRE. It will see Servest provide reception, manned guarding and mobile patrols to 11 properties in the UK managed by CBRE Asset Services UK.

Michael Lamoureaux, MD of Security at Servest, said: “I’m delighted Servest has been selected to secure CBRE’s buildings, having demonstrated to the client our innovative solutions, excellent sector knowledge and focus on enhancing the guest experience at every property. This award further strengthens our capability within our corporate sector and gives us the opportunity to further showcase our fresh and innovative approach.”

Paul Dickenson, head of FM at CBRE Asset Services UK, said: “The Servest team brings an overwhelming energy and approach to security and we were delighted to give them the opportunity to deliver their unique approach.”

Optimum Group Services has been appointed to undertake mechanical and electrical PPM and reactive works for Elmbridge Borough Council, following a competitive tender process. The five-year contract spans a portfolio of about 70 mixed-use buildings across the borough and will support a genuinely eclectic mixture of activities that includes the borough’s civic centre.

Operations director of Optimum Mark Carroll said: “Optimum is delighted to have been selected to work with Elmbridge Borough Council. We believe that throughout the tender process we have demonstrated our core objectives of visibility, responsiveness and trust through open and honest dialogue with all parties involved. We look forward to delivering an unparalleled service and welcome Elmbridge into our family.”

Arthur McKay has won a contract extension with the Scottish Courts and Tribunals Service (SCTS) until 2017. The contractor says it has delivered cost and energy savings along with improvements in service delivery since winning the contract.

The contract includes electrical, mechanical, refrigeration and fabric planned and reactive maintenance, 24/7 helpdesk and emergency service, projects and small works, cleaning, security, landscaping and grounds maintenance and energy management.

The SCTS is an independent body which provides administrative support to the Scottish courts, to the judiciary of these courts, and to the Scottish tribunals. With a property portfolio made up of over 70 sites, 83% of which are listed, the estate provides a unique set of challenges in terms of property and FM.

David Currie, director of property and services at SCTS said: “Arthur McKay managed the transition from our previous service provider to an integrated solution in an accomplished manner. Throughout the contract they have provided consistent levels of service delivery, and this integrity and reliability,coupled with their customer focus and continuous improvement, forms the cornerstone of our well-developed partnership.”

Michael Floyd, director of FM at Arthur McKay said: “I’m delighted Arthur McKay has been awarded a contract extension by the SCTS. We have an excellent relationship with the SCTS team and have worked together to deliver significant cost and efficiency savings, together with improvements in service and customer satisfaction.”

Bellrock has been awarded a contract with Hugo Boss UK, the fashion retailer. Hugo Boss UK has more than 50 stores, trading from prominent high street locations and in-store concessions to outlets and airports in the UK and Ireland.

The contract entails managing the planned and reactive maintenance services across the retail portfolio, as well as compliance across the airside stores.Deploying the Bellrock web-based technology platform ‘Fix My’ will allow Hugo Boss UK to have control and visibility of its maintenance spend. The store managers will also be able to log maintenance requests through the Fix My platform, managing monthly maintenance budgets with real-time performance management data.

“We’re looking forward to greater transparency across our maintenance and compliance activities, using management information to improve cost management and service performance,” says Nigel Hobson, FM, Hugo Boss UK.

“Our contract with Hugo Boss UK will involve customising our technology solutions to drive efficiencies, streamline processes and improve our customer’s portfolio of stores. The implementation of ‘Fix My’ will deliver best value and efficiencies for Hugo Boss UK,” said Martin Holt, CEO, Bellrock.

Preston-based Eric Wright FM, part of the Eric Wright Group, has been awarded the contract to provide FM services for a new 4,500m2 health centre in Chester for Fountains Property Management.

Awarded for an initial one-year period with a possible two-year extension, sees EWFM building on an established track record, in FM delivery working alongside managing agents and superior landlords including Todmorden Health Centre in Todmorden and Waters meeting and Crompton Health Centres in Bolton.

The contract award follows a competitive tender and includes planned and reactive building maintenance, along with energy management, cleaning, site-based premises management and window cleaning services

The Fountains Health Centre in Chester has been designed to accommodation several  GP Services, and Community health services, including dentistry, sexual health, podiatry and physiotherapy. It will also be the base for several healthcare teams, including district nurses, social care and community matrons.

To service the contract, EWFM will appoint a facility support officer with responsibility for a large cleaning team to assist in keeping high cleaning standards for the health centre staff, patients and visitors. The company will also work with its established supply chain to carry out all repairs and maintenance on the health centre.

Andrij Korolczuk, operations director from EWFM, said: “The healthcare sector is a very demanding FM environment requiring specialist skills, resources and planning, to ensure seamless levels of operational efficiency and uncompromising hygiene standards.

“This contract win demonstrates that EWFM has the experience to address the meticulous and flexible approach to consistent staffing structures and user-focused scheduling required in a busy health centre and we look forward to delivering our seamless service solutions for Fountains Property Management.”

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