This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

GSH Group develops technology to measure performance of mobile engineering teams

28 November 2014

Facilities and energy management company GSH Group has made a significant investment in its IT systems, to ensure the continuing effectiveness of mobile engineering teams

The company’s new ‘engineer productivity portal’ will provide full performance data on its mobile engineers, which will help maintain a high level of customer service.
The portal has been created to identify training needs in the company’s National Resource Management mobile engineering workforce, while also pinpointing examples of excellence. Developed in-house, it will feed back live performance data from GSH mobile engineers’ hand-held technology for analysis at the company’s head office. Data will include attendance, adherence to service level agreements (SLA) and compliance information, and will cover all aspects of the working day.
In addition to monitoring individual performance, the portal will offer comprehensive analysis of total productivity across contracts/regions. This feature not only enables GSH to maximise productivity, it will also help to ensure best practice is being demonstrated across a whole team.
Glenn Preston, Operations Director at GSH, commented: “Mobile teams are traditionally one of the most difficult aspects to monitor due to their widespread and flexible nature. We have developed the productivity portal as part of our approach to investing in technology in order to monitor, record and improve performance at the front line, where it really counts. We will be using the data carefully going forward, to highlight excellence as well as any areas of concern.”

Contact Details and Archive...

Print this page | E-mail this page


View more articles
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...

MITIE move on Edinburgh Castle

MITIE has added Edinburgh Castle to the portfolio of iconic buildings it services in Scotland....
Article image

Rinnai announces world first 100% hydrogen combustion technology water heater

Rinnai has announced the world’s first 100% hydrogen combustion for continuous flow hot water heaters....
Article image


Dalkia has recently held an international Health and Safety Awareness week across every element of its business, in every country in which it operates. Ded...
Article image

Atalian Servest confirms first acquisition since 2018 merger

Independently-owned service provider Incentive FM has been acquired by Atalian Servest for an undisclosed sum....
Article image

Deadline for PFM Awards Team Member nominations approaches

There is just one week left for finalists within this year's PFM Partnership Awards to nominate candidates for the Team Member of the Year category....