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PFM AWARDS 2014: Meet the Partners in FM: Corporate finalists

21 July 2014

The three finalists in the Partners in FM: Corporate category are 14forty with Airbus Defence and Space (ADS); Shepherd FM with Standard Chartered Bank; and Bellrock Property and FM with Care UK

14forty with Airbus

14forty with Airbus Defence and Space (ADS)
ADS works with 14forty at two UK sites: Broughton and Newport, accommodating over 800 people. The largest site, Newport, is about 19,000m2 across four buildings. Given the sensitive nature of the work undertaken by ADS, security at the site operates with a high physical presence; employees follow a stringent security clearance process. ADS has been working with 14forty since 2005 when a contract was awarded for catering and cleaning which expanded to include reception, helpdesk and switchboard services during 2006 and 2007. In 2009 Airbus moved to Celtic Springs, Newport and 14forty was awarded the security services. Since the partnership began in 2005, 14forty has reduced business costs by 35%. The ADS FM Services team’s vision was to create an integrated service delivery model. In 2012 ADS awarded the maintenance services to 14forty. In 2013 14forty was awarded the grounds maintenance service at Newport. ADS took the opportunity to invest in the equipment to carry out this service. The new service delivery model created a £6k annual saving with payback for the investment achieved in 12 months. At this time Airbus awarded 14forty a two-year extension, which included the Broughton site, for the first time. 14forty’s team delivers reception, cleaning and sub-contractor services with an onsite team, and delivers the maintenance service resourced from Newport.

Shepherd FM with Standard Chartered Bank
Standard Chartered Bank’s partnership with Shepherd FM started in 2010 and is marked, both partners say, by having ‘perfectly aligned’ values and beliefs. A Shepherd FM onsite team of 14, led by account director Frank Berry, provides 24/7 cover to the bank’s global headquarters in London. Opened in 2007 the 10-storey building houses about 2,000 employees, Data Centre and Trading Floor. Innovation and sustainability are key to the partnership, and Shepherd FM and Chartered Bank say they're committed to positively impacting the economy and the communities where they operate. This has seen the implementation of sustainability initiatives within the London HQ. Examples led by Shepherd FM include the installation of waterless urinals and cooling floors. The latest innovation has been identified, approved and is being deployed. The round-the-clock nature of the Bank’s operation means staff sometimes need to work varying shift patterns. With team members able to request the air-conditioning system is switched on out-of-hours, the potential for energy waste was clear. With just one team requesting AV, the building management system saw all floors cooled automatically despite the majority being unoccupied. After reviewing the building’s critical systems, two levels have been designated as ‘cooling’ floors, isolated from the rest of the building system where staff can work out-of-hours with AV, not affecting the rest of the building.

Bellrock Property and FM with Care UK
Care UK has 400 sites, including 100 care homes each with about 60 beds. The Care UK property team’s role is to provide and maintain a fit-for-purpose environment to help the organisation deliver quality care and generate maximum revenues. The FM function at Care UK was originally managed in-house but in July 2012 Care UK chose Bellrock as its managing partner. Bellrock was able to scale services from software implementation and management reporting to supplier monitoring services, contact centre management, supply chain management and specialist service delivery such as energy management. Care UK and Bellrock collaboratively identified a phase-by-phase approach to creating the right solution for Care UK. More important, say the partners, Bellrock’s culture and ethos represented a good fit for the Care UK’s evolutionary process. The FM Services have been established to utilise the most appropriate aspects and skills of Care UK’s, and Bellrock’s people and resources. For example the software platform is operated by Care UK and Bellrock. Care UK retained the in-house helpdesk team in order to maintain key loyalty, commitment and cultural behaviours in terms of call handling, as well as knowledge of the estate and expectations of the home management teams. Bellrock, using its Leicester-based contact centre, offers an out-of-hours’ service for the care homes working to the same call handling procedures as the Care UK team.

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