This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

EXCLUSIVE BT's Martin Steele has advice for FM service providers

01 July 2013

PFM Digital asked Martin Steele, MD of Corporate Services at BT, what he would advise FM service providers to do to hold on to their big clients. This is an excerpt from our exclusive interview with Steele, to be published in the August print edition of PFM. In order to ensure you receive a copy of the August print edition, register here

Last year BT took over ownership of Monteray, a joint venture between three established FM companies, which was at the time its service provider. The new company is called BT Facilities Services (BTFS) operating as a wholly owned subsidiary of BT. While it comes under the umbrella of BT it remains a company in its own right.

What should FM service providers do to retain their clients’ confidence and business?

Everyone wants a strong, trusting and transparent working relationship with their clients and contractors. The client will always aim for maximising the benefits of the contract. To do this they’ll need a level of transparency that not many providers are prepared to give as they also want to maximise their end of the bargain. I even have discussions with my suppliers now – I want to understand the contract in quite some detail. Those are the rules. Then we all know where we stand. I’ll know then there’s no point in me trying to shave a few percentage points off with another player because it can’t be done for less than what I’m paying. That’s important. People talk about open-book policies making it work in reality isn’t always that straightforward. There is often margin hidden in so many different places that when you bring it together it’s a significant number.


Contact Details and Archive...

Print this page | E-mail this page

https://www.fsifm.com
https://cleaningshow.co.uk/london


MOST VIEWED...

View more articles
Article image

Determined, long-term focus on getting the best CAFM results

The Portman Estate is continuing its efforts to gain as many benefits from its new CAFM system as possible following the replacement of its records managem...
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

Center Parcs goes cashless with Systopia

Systopia, which deals with cashless payment systems, has secured a contract with UK Short Break Operator Center Parcs to provide cashless payment systems i...
Article image

70% of workers expect to continue working from home

Results from a recent BBC survey shows that 70% of those responding said they do not expect to return to full time office working....
Article image

OPEX OMATION 206 - the high volume letter opener

The design of the Opex Omation 206 sets a new standard of excellence! You can tell at a glance that this is no ordinary envelope opener. It represents the ...
Article image

A High Performance Service for a High Performance Business – GKN Aerospace

GKN Aerospace, a first tier supplier of highly complex composite and metallic aerostructures and engine products to the global aviation industry, recently ...
https://bit.ly/3ke6Ele
http://edition.pagesuite-professional.co.uk/Launch.aspx?PBID=78915b1c-0f11-4b5e-9468-ba601ad89761