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British Airways: Contracts in High Places

13 June 2013

British Airways (BA) has contracted work out to three companies recently - BaxterStorey, Norland and OCS.

BaxterStorey was awarded a second new major contract to provide catering for BA, this time for its offices at Heathrow, Manchester and Newcastle. The five-year contract will see BaxterStorey provide staff dining and hospitality for thousands of employees across 12 locations.

BA staff will benefit from a specialist team, which with the support of the BaxterStorey Barista and Chef Academies, will exclusively develop menus featuring a range of fresh, seasonal and local produce.

Mack Allan, BaxterStorey's regional director, said: "To be awarded a second contract of this prestige is fantastic news for BaxterStorey. Our key focus will be to enhance the hospitality experience for BA staff and concentrate on what we do best, which is to deliver excellence in food service by providing fresh, locally sourced, seasonal food."

Meanwhile, Norland has been appointed by BA to provide mechanical, electrical maintenance and grounds services at Heathrow, including the engineering facilities, Terminal 3 and 5, Gatwick, regional sites in Manchester and Newcastle as well as BA's corporate offices and data centres.

Norland will provide a planned preventative maintenance service to increase asset life, reduce breakdowns and improve efficiencies. New processes and technology innovations will drive this change. A key objective will be to deliver quality improvement across the contract and re-balance the maintenance regime from reactive to planned.

Norland will work to a set of internal and external customer service targets, health and safety indicators and financial goals. Specific environmental objectives have also been set including the need to reduce energy consumption by 5%.

Steve Probert, BA property operations manager, said: "The vision of the FM 2013 programme was to provide 'best in class' services across all FM operations, in a cost effective manner that delivers excellence to our internal and external customers. The decision to appoint Norland to provide hard services supports this vision and provides flexible service provision and improved business processes. Norland clearly demonstrated how they will provide the value-add we need".

Finally, OCS has won a five-year, multi-million pound contract with BA, which awarded the soft FM services bundle to OCS through a rigorous bidding process. The contract includes reception, porterage and cleaning services and covers multiple sites throughout the UK including the airline's head office, Waterside near Heathrow, its cargo and engineering locations at Heathrow and regional offices in Newcastle and Manchester.

OCS says the contract builds on its long-standing partnership with the airline and on the relationships forged through the company's existing aircraft appearance and logistics contracts which it has held for many years.

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