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Tenant-focused approach wins business

07 June 2013

Property services company Ian Williams has won a contract with a Buckinghamshire housing association

From July 1, Ian Williams will start a £3.5million contract to run over five years, which will deliver Red Kite’s voids and responsive repairs service.

The housing association has 6,700 properties in locations including Marlow, High Wycombe, Stokenchurch and Bourne End.

Red Kite is one of the few wholly tenant-led organisations with tenants and leaseholders sitting on the organisation’s Board and making decisions in all areas of the business.

The procurement process for the contract saw Red Kite become a finalist in the Excellence in Public Procurement (GO) Awards in the ‘Customer Engagement Initiative’ category.

Staff from Ian Williams pitched their offer directly to tenant representatives and had to demonstrate they could work in line with the organisation’s values of: working in partnership; respecting each other and; creating pride.

Ian Williams’ bid won on quality and the organisation’s willingness to operate in line with Red Kite’s values was seen as essential. The contract will see operatives undertake training around the housing association's values before starting work on site.

Mike Turner, Ian Williams’ development director, said: “We’re looking forward to our partnership with Red Kite.

“Our work with other housing associations means we are used to being customer-focused but at Red Kite this focus means tenant-involvement at every level.

“Before we begin on-site we’ll provide training for our staff to ensure they are fully aware of Red Kite’s values and appreciate the unique way in which the organisation works.”

Margaret Gilbert, a Red Kite tenant who is part of the group who chose Ian Williams, said: “We’re really looking forward to an improved service that has been built with our own experiences in mind and we are confident that through continued feedback, Ian Williams will meet all of our needs and make a positive impact to Red Kite and all of us.”

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