Rapport celebrates significant new contract wins

08 May 2013

Rapport, Compass’ guest services brand, has had a fruitful start to 2013, having secured new contracts with a major global bank, financial services company BNY Mellon and multinational media and information firm, Thomson Reuters

As part of a five year contract, Rapport will provide switchboard services to Thomson Reuters alongside the reception and concierge services it already operates. Through its contract with BNY Mellon, Rapport will be responsible for reception services and meeting room management.

Having recently celebrated its first birthday with the Rapport Service Excellence Awards, Rapport will once again be highlighting the importance of its exceptional people, through its support for National Receptionists’ Day, taking place today, Wednesday 8 May 2013. To recognise the importance of its reception teams and to celebrate this day, Rapport is introducing a new ‘Back to the Front’ initiative which will see the senior Rapport management team head back to the frontline for the day at client sites throughout the business.

This team, including managing director Greg Mace, will spend this morning at one client location and the afternoon at another, experiencing firsthand the joys, trials and tribulations of receptionists across Rapport’s portfolio of clients including leading professional services companies, investment banks and financial services firms.

Greg Mace, managing director of Rapport said; “Over the last year we have built a brilliant business in Rapport; these recent new business wins is testament to this and we are delighted to have the opportunity to create first and lasting impressions with these clients and their guests.

“Our job is to adapt and make our service personal and intuitive – five star service is more about a mindset than adherence to standards. This is exactly why initiatives like National Receptionists’ Day are so important. Receptionists are the first people our clients’ guests see when they walk in the door, and we take great pride in ensuring that they make a great first impression. Our talented people are at the very heart of Rapport, and ‘Back to the Front’ is an opportunity to recognise and celebrate them.”