This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Honeywell secures 3-year contract to maintain hotel systems

12 April 2013

Honeywell Building Solutions (HBS) has secured a 3-year contract to service and maintain business critical systems including fire, closed-circuit television (CCTV), intruder and disabled refuge alarms at the Raithwaite Hall Country Retreat, located near Whitby

Originally built in the late 19th century, Raithwaite Hall is a 45-bedroom luxury hotel in Sandsend, set within 80 acres of countryside. The former stately home, acquired by the Skelwith Group in 2009, has recently undergone a £30 million refurbishment and has been transformed into a high-quality country retreat, which offers accommodation, fine dining, country pursuits, conferencing facilities, a spa and wedding services to its guests.

“Maintaining our critical systems to a high standard and ensuring compliance with all regulatory requirements is vital to the comfort and safety of our guests and staff,” saidMartin Jenkinson,Raithwaite Hall engineering manager. “Honeywell’s building controls expertise, combined with its network of engineers and its commitment to continuous improvement, delivers the high levels of service and reassurance we require, leaving the Raithwaite Hall management team free to focus on delivering a high quality experience for our visitors.

The service agreement includes a planned preventive maintenance programme, regular system testing, emergency call-outs and replacement parts. A designated Honeywell engineer, supported when necessary by others from the network, ensures that all works are completed and any issues are resolved quickly and efficiently.

A Honeywell account manager maintains close contact with the hotel’s engineering manager. Outside normal working hours, Raithwaite can also contact Honeywell’s Global Customer Care Centre 24 hours a day, seven days a week via a dedicated phone line.

“Our role is the comprehensive maintenance of all business-critical systems, but it also includesworking closely with Raithwaite Hall to identify and make any changes that we believe will enhance operational performance and, as a result, improve the safety and comfort of the hotel’s guests,” said John Fowler HBS account manager.


Contact Details and Archive...

Print this page | E-mail this page

RELATED CONTENT...

View more articles
Article image

Xeno launches range of analogue CCTV products

Xeno, the entry-level CCTV range from Norbain, has launched a range of analogue products that, is says, are designed to offer simplicity to the instal...
Article image

Norbain offers new Sony Ipela Engine camera range

Norbain now offers customers the Sony Ipela Engine camera range with 14 new models, including a small entry-level security camera and a scalable manag...
http://www.fsifm.com
PFM


MOST VIEWED...

View more articles
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

Council aiming to outsource services by March 2020

Derbyshire County Council (DCC) is discussing outsourcing its cleaning and caretaking services as part of the aims of its property division to reduce costs...
Article image

Wireless key safe launched by Orbis Protect

An agreement between leading site protection provider Orbis Protect and the makers of the UK’s most secure smart key safe is set to significantly improve s...

Benchmarking maintenance

BSRIA has just published this year's operation and maintenance benchmarking report as a guide for building operators to evaluate their performance against ...
Article image

Fire Door Safety Week 2019

Further growth in support is predicted for this year's Fire Door Safety Week, which runs from 23 to 29 September and celebrates its seventh year in 2019....
Article image

Carbon-neutral drive sees new project proposals around the UK

Cities and regions around the UK are stepping up their efforts to reduce or offset emissions as part of the government pledge to achieve