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International access leader aims for 'highest ever levels of Technical Excellence'

10 April 2013

Specialist access rental provider, Lavendon Group, has unveiled ground-breaking new plans to achieve unparalleled heights in Technical Excellence (TechX) across its global depot network

Initially launched within UK business Nationwide Platforms in 2008, the success of the TechX scheme subsequently prompted the business to roll the initiative out across the Group in the following years. In 2012 all business locations across Europe and the Middle East achieved core TechX goals, with many more achieving the highest levels set out by the scheme.

This covered all elements of workshop management across the Lavendon Group’s international depot locations in the UK, France, Belgium, Germany and the Gulf States.

Now, new Gold, Silver and Bronze TechX standards will set fresh benchmarks for consistent and outstanding achievement in areas including workshop organisation and cleanliness, as well as the subsequent impact of this on areas such as equipment appearance and reliability.

As well as encouraging new group-wide achievements through a broad spanning range of Key Performance Indicators (KPIs), the highest levels of TechX will also require workshops to have complete integration with the Group’s new business IT system, which enables the streamlining of engineering and technical processes.

New “TechX Auditors” from the Group’s business units will review the progress of their counterparts in different territories, helping ensure that standards are raised and rewarded consistently throughout the business. In addition to that, these employees, who will complete their auditor roles in addition to their day-to-day engineering duties, will help share new ideas and approaches to implementing TechX that emerges in depots.

Don Kenny, Lavendon Group Chief Executive, said: “Achieving excellence in our technical arenas is central to providing a leading access and safety solution service. Our newly enhanced TechX programme will help us to drive consistent improvements across the Group, ensuring that our clients benefit from the same high standards of reliability and quality wherever and whenever we’re required to serve them.”

Lavendon Group is striving for all its depots to achieve the Silver standard by the end of 2013, and the Gold standard by the end of 2014.


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