This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Biffa chooses Azzurri for unified communications contract

05 March 2013

Biffa Waste Services has chosen Azzurri Communications to provide a unified communications contract. Azzurri is consolidating Biffa’s communications services into one fully managed service, significantly reducing total cost of ownership (TCO) over the three year contract term

Biffa will gain from improved performance and a consistent service experience across five key communications areas:

· Wide Area Network (WAN): Though their innovative ICON (Intelligent Cloud Optimised Network) platform, Azzurri will provision a resilient network across Biffa’s 200 UK sites, forming the infrastructure to implement the UC environment. The new highly scalable WAN also provides Biffa with network monitoring tools for real-time insight into how their critical business applications are performing across the network.

· Enterprise Mobility: 4,500 mobiles will be managed by Azzurri using the 02 network. Biffa will also take advantage of a commercially innovative mobile tariff that allows for free ‘on-net’ calls for mobile to mobile calls, as well as fixed lines to mobile. The mobile solution will be tightly integrated with the Avaya platform, allowing Biffa to adopt a ‘right device strategy’ providing a consistent telephony experience, regardless of whether the person is using a fixed phone or a mobile device.

· Contact Centre: Biffa has chosen a centralised, hosted Avaya solution integrated with Azzurri Innovations’ Callmedia multi-channel application. The virtualised solution will allow Biffa to interact with customers across a number of communication methods, and ensure the most appropriately skilled agent is matched to the customer, regardless of their location.

· ICT: Azzurri’s telecoms expertise has allowed them to revitalise and refresh Biffa’s existing Cisco IP handsets, while adding 2,500 SIP endpoints to a new centrally hosted, Avaya high availability solution.

· Support Services: Biffa will gain from a consistent Service Level Agreement (SLA), service delivery and in-life services across all voice, data, contact centre and mobility areas. The proactive managed service is delivered via Azzurri’s 24/7 Network Operations Centres and their 400 person UK-wide engineering team.

The unified communications contract underpins a major business transformation initiative by Biffa, simplifying a previously complex communications infrastructure, which involved multiple technologies and providers.

David Gooding, IT Director, Biffa, said: “We have been transforming our business to best meet the needs of our customers and a vital part of facilitating that is possessing first-class ICT and telecommunications. We believe a unified communications model, integrated and managed by one expert supplier is the best way to deliver the agility and the efficiencies we’re seeking, which is why we’ve chosen Azzurri.”

Steve Jones, Procurement Director, Biffa , added: “A unified solution under one supplier gave us the opportunity to fully decouple and understand our total end-to-end costs to a greater extent than ever before. In doing so we could design and negotiate an optimal solution in terms of both cost and service delivery”

Vim Vithaldas, CEO, Azzurri Communications, said: “More and more customers are recognising the business benefits and cost efficiencies that a well-planned UC implementation can deliver. Very few firms have the expertise and skill to roll out such a ground-breaking project, so we’re delighted to have won the contract and we look forward to helping Biffa achieve their corporate goals.”


Contact Details and Archive...

Print this page | E-mail this page

RELATED CONTENT...

View more articles
Article image

OCS wins contract to supply waste management services to Harvey Shopping Centre

OCS has won a waste management services contract with the Harvey Centre in Harlow, Essex. Under the five-year contract, OCS will provide the centre with al...
Article image

CSG boosts tank cleaning service with £40,000 investment

A rapid increase in demand has prompted industrial waste management company Cleansing Service Group (CSG) to expand its specialist tank cleaning operation....
https://www.fsifm.com/en-gb/


MOST VIEWED...

View more articles
Article image

PFM Awards 2020 Account Director finalists announced

Finalists for the PFM Awards Account Director of the Year category have been confirmed as the latest progression within the FM sector's favourite awards....
Article image

EXCLUSIVE Inside Canon UK's environment-friendly building in Reigate

At Canon UK sustainability and FM are inextricably linked. PFM visited the Woodhatch site in Reigate to report on the effectiveness of this approach....
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

£10m property portfolio maintenance framework for Notts Council

Contracts worth a total of £10.6m are included in a new framework that has been designed specifically for local SME service providers....
Article image

Lita Group receives ROSPA Gold Award for 22nd year running

Lita Group Facilities Management (formerly known as CSG) is celebrating after landing an internationally-recognised award for demonstrating outstanding hea...
Article image

FM's role in assisting the UK recovery from the coronavirus lockdown

It is estimated that businesses may take a year to fully recover from the pandemic....
http://edition.pagesuite-professional.co.uk/Launch.aspx?EID=e765d959-e927-4e60-8fef-b3c4dda38c2b
Watch Sony’s webinar ‘Work After Lockdown’ on-demand now