Norland check in at Birmingham Airport

06 December 2012

Norland has been appointed by Birmingham Airport to provide facilities management services including mechanical, heating, ventilation and air conditioning maintenance work. Norland will maintain “steady-state” operations at the Airport by carrying out planned preventative maintenance and reactive works.

The airport offers flights in the UK, and international flights to Europe, the Middle East, Pakistan, North America and the Caribbean. It handles around 8.6m passengers a year making it the UK’s 7th busiest airport. Ian Walters, Engineering Contracts Manager, Birmingham Airport said: “Norland are very much part of our ‘Hello World’ team. They wear our logo and fully support Birmingham Airport’s Brand & customer service focus, but it’s much more than that. They’re proactive, accessible and totally committed to our needs and those of our passengers. After all, we are all each others’ customers.”

“Norland have joined Birmingham Airport at an exciting time, with the runway extension now underway and our new international pier & combined terminal facilities complete, the airport is a great place to be and move forward together as a team”.

As a result of Norland’s flat management structure which empowers its staff, contract teams are fully accountable for meeting the needs of the client. Birmingham Airport will benefit from a contract team with the ability to organise and manage resource as is needed across the contract. All staff have valid “General Security Awareness Training” (GSAT) certificates and are cleared for airside working. The dedicated onsite team at the Airport will be supported by specialists in QHSE, technical, project, energy and HR. Local field-based engineers are on hand to cater for higher than normal workload or specialist requests.

Kevin Lynn, MD of Corporate Services, Norland said: “Norland works in conjunction with the Airport engineering management team to ensure statutory compliance and to ensure service standards expected by the Airport are met or exceeded at all times. We undertook a structured and very detailed mobilisation phase which allowed us to smoothly transition the contract and to ensure it was totally effective from day one. In airside situations and where the safety of the public is critical, it was vital we could maintain operational continuity and manage risk”.

Norland has considerable experience working in critical areas with a strong public-facing element with many of its employees having come from senior facilities, engineering and supply chain roles at the UK’s airports. Today’s announcement follows Norland’s recent announcement that it has been awarded the FM contract for the NEC Group also based in Birmingham and closely linked by ‘Air – Rail’ to the airport