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Shop service for Incentive FM

16 November 2012

Following a competitive tender Incentive FM has been awarded a 3-year deal to provide an integrated Total Facilities Management (TFM) solution at The Exchange Shopping Centre in Ilford, Essex.

The TFM contract was awarded by managing agent Munroe K Asset Management Ltd. and Incentive FM will self deliver a full range of services required for the retail environment including waste management, security, cleaning, maintenance and other support services. A total of 33 staff will transfer over to Incentive FM as part of the contract under TUPE.

The Exchange occupies an area of 320,000 sq ft that encompasses a fully enclosed shopping centre, trading on three levels with over 80 retail stores and cafes. It also includes a multi-storey car park that operates on six levels and has the capacity for 1100 vehicles.

Commenting on the win Martin Reed, Managing Director at Incentive FM, said: “Our managing agent clients benefit from partnering with a sole supplier by needing to contribute less management time and administration and being able to deliver lower costs for the tenants. The company is able to focus on strategic and value enhancing issues such as marketing the centres, building strong links with the local community and working closer with its tenants rather than trying to manage a diverse number of different service companies.”


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