This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Olympic plans still not robust

04 July 2012

Research* reveals that 64% of service managers are still unsure of how business will stand up to the challenges the Games will bring.

For service organisations that aren’t sure how the Olympics will affect their service performance Cognito has compiled a list of 100 business tips, which will help them to be prepared in advance of the events.

The Olympic celebrations are likely to pose a challenge for businesses not prepared. Organisations should endeavour to demonstrate a ‘business as usual approach’ to ensure they differentiate themselves from the competition and to keep customers happy. If they don’t perform in line with customer expectations they could be faced with a dissatisfied customer base, and not only does this mean they are likely to take their service elsewhere but recent research with You Gov showed 82% of consumers would share a bad experience with others.

Cognito has long been championing the need for organisations to value customer service. Its recently developed service calculator highlights this need by showing service managers and directors the overall improvement in profits that service excellence can drive.

With less than 30 days until the start of the Olympics, organisations that have remote workforces and rely on seamless logistics and fleet/service management will need to put into practice plans to ensure service continuity this summer.

The tips are categorised in to the following sections:
· Congestion
· Crisis Management
· Customer expectations & SLAs
· Data
· Equipment, materials & stock
· Lessons learned
· Mobile
· Security
· Staff
Obviously, organisations face an immediate difficulty in planning when it comes to London 2012 as for many UK organisations it is a never before experienced event. Even those who have tried to draw comparisons from Beijing and Sydney cannot prepare entirely as all circumstances are different and each Games is unique. At the end of the day all you can do is prepare as best as you can and these tips are a place to start.

Download 100 Service Continuity Tips for the Olympics here 

*The survey commissioned by Cognito was carried out online by Redshift Research between 30/05/2012 and 6/06/2012 and was conducted among 203 mobility solutions decision makers in UK organisations with 500+ staff.


Contact Details and Archive...

Print this page | E-mail this page

https://www.fsifm.com
https://www.floorbrite.co.uk/


MOST VIEWED...

View more articles
Article image

Zero carbon increasingly influencing contractual agreements

With the UK continuing to increase its efforts to achieve net zero carbon emissions by 2050, these efforts can be seen to be increasing their influence on ...
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

PFM Partnership Awards 2021 winners

Last night saw the first live presentation of the PFM Partnership Awards since 2019 and the evening was hailed as a great success....
Article image

PFM Awards 2021 - Overview of the FM industry's favourite awards event

Click on the video below to view the reaction of attendees and the sights enjoyed by attendees to the PFM Partnership Awards 2021 evening of celebration....
Article image

Global standard for reporting of carbon emissions in buildings published

Launch of the International Cost Management Standard (ICMS3) universal standard for the reporting of carbon emissions resulting from the construction and l...
Article image

UK wellbeing deficit drives RCA and Gensler research into workplace design

Milliken, the international floorcovering company, is one of the leading organisations behind a major new research project to explore the links between wor...
https://www.uhubglobal.com/
http://edition.pagesuite-professional.co.uk/Launch.aspx?PBID=78915b1c-0f11-4b5e-9468-ba601ad89761