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27 January 2012

With eight million customers, Severn Trent Water is one of the world’s largest suppliers of water and waste water treatment solutions. Such an operation, if it is aiming to provide a quality service, must look at efficient ways of delivering that service. With this in mind the company recently upgraded its postal processing system.

This enhancement to of its postal processing system involved the installation of two new OPEX Model 72s (the latest iteration of Rapid Extraction Desk) plus an integrated conveyor system.

The new technology features an all-new feeder, milling cutter, and auto-jog transport – designed to provide an efficient way for one operator to open and extract a wide range of incoming mail. The Model 72 marks the first time that milling cutting technology has been offered on a Rapid Extraction Desk and is an option beyond slicing technology.

Milling cutting offers a smaller cut depth which reduces the potential of cutting contents. The feeder is fine-tuned to give the Model 72 the ability to handle intermixed envelopes of various thicknesses (up to 0.375”). The automatically adapts to varying sized envelopes and transports them through the track without operator intervention.

In addition, the entire envelope path has been optimised to accommodate irregular envelopes. Features like the auto-jog transport shifts contents away from both cut edges to provide content protection. This results in a better ability to process virtually all incoming envelopes with decreased down-time and greater overall throughput. Other new features include an optimised mail tray and 20% more desk space.

Hayley Jones, team manager, of Severn Trent commented: “Our previous equipment was rather limited and basic and after very careful research we realised that the OPEX product was the best for our needs. At the heart of the matter are our customers and the ability to get their letters opened as quickly as possible so we can deal with the query and respond within our designated timescales.

“With the new resource we can now handle the situation faster than before and at optimum efficiency. It is very user friendly and the smart conveyor unit linked to one of the machines allows several people at the same time to access and distribute the contents for peak performance.”

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