This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Service Works Global to provide FM software to Australia’s oldest parliamentary building

12 January 2012

Service Works Global’s flagship Computer Aided Facilities Management (CAFM) software application QFM, has been selected by the Department of Parliamentary Services (DPS) to manage the New South Wales parliament house precinct, which includes the oldest surviving building in the Sydney central business district.

The precinct comprises a mix of contemporary and heritage buildings, some of which date back to 1816 and were originally built as part of a hospital several centuries ago when Sydney was a convict colony.

DPS is the principal support department for NSW Parliament House - a site where more than 660 people work and 300,000 people visit each year. DPS is using QFM to log facility management and service requests using QFM Web software, which will automatically allocate jobs to the relevant in-house or external tradesperson. Robert Nielsen, general manager for DPS explains: “Having reviewed the FM software market, we selected QFM as a best source for our operational requirements. We are installing QFM in a phased approach and it will interface into our building management system for automatic worker notification and into our SAP financial software in order to manage budgets and costs.”

Gary Watkins, chief executive officer for the Service Works Group says: “We are delighted to be working with DPS on this prestigious contract. Parliament New South Wales is a particularly interesting precinct because of its historical and iconic buildings. DPS will benefit from the seamless integration that QFM can provide into a range of third party applications, to provide a functionally rich, enterprise-wide offering.”

Visit  or call UK +44 (0)208 877 4080 or
Australia +61 (0)3 8676 0380

Contact Details and Archive...

Print this page | E-mail this page


View more articles
Article image

Service Works Group brings upgrades to Facilities Show

Service Works Group will be exhibiting at the Facilities Show demonstrating enhancements to its software and services...
Article image

FSI GO allows you to deploy your application across a mixture of platforms and devices simultaneously.

The pace and variety of mobile technology is changing the communication landscape in a way even Nostradamus couldn’t have predicted. Not a day goes by with...


View more articles

Measuring FM Performance

Counting costs rather than measuring performance and demonstrating value to business is one of the reasons why FM has failed to achieve a strategic role in...
Article image

Lloyd’s transforms office space to make it fit for the future

Following the case study published on the Lloyd’s building in central London published in the

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...

Benchmarking maintenance

BSRIA has just published this year's operation and maintenance benchmarking report as a guide for building operators to evaluate their performance against ...
Article image

Balancing the needs of FM clients and service providers

Philip Ratcliffe says that providing a fair service to both sides involved in the tendering process is a finely balanced art....
Article image

How a new farm park achieved the right washrooms for its visitors

When Lower Drayton Farm in Staffordshire was planning its farm park attraction, Play@ Lower Drayton Farm, getting the washrooms right was an important proj...