MITIE top London training
02 November 2011
MITIE’s client services business was awarded the National Training Award in the large company category for the London region. Previous winners include the Metropolitan Police, Prêt a Manger, Jaguar Land Rover, Mercedes Benz and De Vere.
MITIE’s client services business, specialising in front-of-house services, was selected for its influence in outstanding and exceptional business achievement and organisational development made through training.
MITIE’s client services business specialises in managing front-of-house reception, telephony and meeting and event services for a variety of financial, legal and professional companies in the UK. Training is a crucial part of the business, as it forms the basis of the methodology of how it aligns its team members with the culture of its clients.
The Revolution Academy, a four day training programme, is one of the ways in which training is delivered. The programme is designed to be fully experiential, looking at areas such as personal resilience, team work, vocal impact, international protocol and what makes an exceptional and memorable ‘five star’ service.
Tom Robinson, training manager at MITIE said: “We’re absolutely over the moon to have been recognised for such a prestigious award. The main aim of our training is to inspire particular behaviours in people – giving our teams the ability to engage on a personal level with their guest, clients and callers. In other words, our unique selling point is who we are, rather than what we do.”
The award meant MITIE’s client services business went on to compete against organisations from across the country for the coveted ‘best-of-the-best’ Winner of the Year accolade, which was held in London in October. The ‘best of the best’ for 2011 were the Meningitis Trust (in the Small Employer category); Brother Industries (Medium); Tata Global Beverages (Large); and the Macro Employer was Magnox.
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