This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

MITIE top London training

02 November 2011

MITIE’s client services business was awarded the National Training Award in the large company category for the London region. Previous winners include the Metropolitan Police, Prêt a Manger, Jaguar Land Rover, Mercedes Benz and De Vere.

MITIE’s client services business, specialising in front-of-house services, was selected for its influence in outstanding and exceptional business achievement and organisational development made through training.

MITIE’s client services business specialises in managing front-of-house reception, telephony and meeting and event services for a variety of financial, legal and professional companies in the UK. Training is a crucial part of the business, as it forms the basis of the methodology of how it aligns its team members with the culture of its clients.

The Revolution Academy, a four day training programme, is one of the ways in which training is delivered. The programme is designed to be fully experiential, looking at areas such as personal resilience, team work, vocal impact, international protocol and what makes an exceptional and memorable ‘five star’ service.

Tom Robinson, training manager at MITIE said: “We’re absolutely over the moon to have been recognised for such a prestigious award. The main aim of our training is to inspire particular behaviours in people – giving our teams the ability to engage on a personal level with their guest, clients and callers. In other words, our unique selling point is who we are, rather than what we do.”

The award meant MITIE’s client services business went on to compete against organisations from across the country for the coveted ‘best-of-the-best’ Winner of the Year accolade, which was held in London in October. The ‘best of the best’ for 2011 were the Meningitis Trust (in the Small Employer category); Brother Industries (Medium); Tata Global Beverages (Large); and the Macro Employer was Magnox.


Contact Details and Archive...

Print this page | E-mail this page

http://www.fsifm.com
PFM


MOST VIEWED...

View more articles
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

Prevention better than cure where compliancy and PPM is concerned

Industry experts give their response to the question of whether compliance with legislation should be a focus of maintenance procedures....

Benchmarking maintenance

BSRIA has just published this year's operation and maintenance benchmarking report as a guide for building operators to evaluate their performance against ...
Article image

Court action against MoJ after "unfair" contract award

According to The Times, the Ministry of Justice (MoJ) is being sued by Mitie, following claims that it lost out on...
Article image

Making the Leadenhall Building fit for purpose

Firmly established as one of the most notable buildings in the City of London, the Leadenhall Building (informally known as the cheesegrater) provides a st...
Article image

Court case over fire safety failings brought by Camden Council

High Court legal action has been launched by Camden Council with the aim of recovering costs following the evacuation of residents from the Chalcots Estate...