This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Simple self-service tool

05 September 2011

In response to the increasing demand on organisations for excellence in customer service, Cognito has launched a simple online formula for companies to benchmark their operations.

Known as the ‘ServiceAssessor’, this 5-point questionnaire pinpoints any potential shortfalls in service operations and ranks companies versus industry standards, according to Aberdeen Group benchmarks.

The formula poses a series of questions about an organisation’s scale, and ability to manage, schedule and track customer jobs, as well as its own mobile workforce. It then produces a scorecard result versus recommended best practice numbers.

“Service is now widely known as the key to building brand, loyalty and reputation, and it’s imperative that organisations know how they are performing in a fiercely competitive market,” said Jonathan Chevallier, strategy director at Cognito. “A focus on internal productivity alone is unlikely to keep pace with increasingly demanding customers. Recognising this, a growing number of service organisations are broadening their focus from measuring customer satisfaction to aligning the workforce with strategic service objectives. Our new ServiceAssessor tool is just another way to help them do this.”


Contact Details and Archive...

Print this page | E-mail this page

https://www.asckey.com/
https://www.floorbrite.co.uk/
PFM
https://www.assurityconsulting.co.uk/


MOST VIEWED...

View more articles
Article image

ISS Group CEO resigns

Jacob Aarup-Andersen has submitted his resignation to the Board of Directors......
Article image

I spy with my little eye

We asked three experts on security how the surveillance technology is changing and innovating, and this is what they said…...
Article image

Center Parcs goes cashless with Systopia

Systopia, which deals with cashless payment systems, has secured a contract with UK Short Break Operator Center Parcs to provide cashless payment systems i...
Article image

EHL expands with new site

Lloyds Bank has supported a ground-breaking £830K investment in the North-East building service company......
Article image

EMCOR recognised for healthy workplace

EMCOR UK has won an International Safety Award from the British Safety Council......
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
https://www.ppspower.com/
https://www.watco.co.uk/watco-product-finder?utm_source=R&utm_medium=Web+Banner&utm_campaign=PFM_PF
https://www.ppspower.com/
https://www.metrorod.co.uk/?utm_source=PFM&utm_medium=Digital%20Ads&utm_campaign=PFM%20-%20digital%20Ads%20-%20Feb%2023
https://www.assurityconsulting.co.uk/
https://www.theworkplaceevent.com/pfm-visitor