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Sustainable cosmetic repairs cut maintenance costs

18 August 2011

National Recycling Award winner, Plastic Surgeon, has launched a whitepaper on sustainable repair and maintenance for the UK Facilities Management industry. Plastic Surgeon can restore almost any damaged interior or exterior building surface. The whitepaper assesses the quantifiable reduction that can be made in an organisation’s environmental impact through sustainable repair and maintenance options.

National Recycling Award winner, Plastic Surgeon, has launched a whitepaper on sustainable repair and maintenance for the UK Facilities Management industry. 

As a respected profession having upward of 80,000 members, and with many more people performing at least some similar functions, facilities managers are integral to the continuing performance of properties during their service life, and are also sometimes involved in the later phases of construction or commissioning.

In fact it does not matter how well a building is designed and constructed, or how effectively it may have been refurbished, the way it is occupied and operated – including the standard of maintenance - will have the greatest influence on the whole life cost.

Within the scope of this document - commissioned by Plastic Surgeon, the UK’s largest provider of cosmetic repair services across the built environment - the author explores the breadth of the responsibilities borne by facilities managers, and those with related job descriptions, as well as the constraints within which legislation requires that they must work.

The following sections therefore consider the many different elements to both contemporary and period properties which inevitably suffer from minor damage as a result of everyday occupation, accident and natural processes. Also in relation to the very individual service and bespoke repair techniques offered by Plastic Surgeon and its highly trained finishers, the paper explains how it is possible to make good almost any surface, or substrate.

Crucially such work is almost always carried out in-situ, while the flexibility of the regionally based workforce and the care given to making the interventions of low impact, it is possible for Plastic Surgeon to carry out its work with the absolute minimum of disruption across the whole spectrum of client sectors.

Beyond the physical effects of having a specialist company carry out cosmetic repairs, as an alternative to employing in-house maintenance staff or a variety of external trade contractors, the document also assesses the quantifiable reduction that can be made in an organisation’s environmental impact: repair being shown to greatly reduce the consumption of resources and waste sent to landfill, associated with going down the replacement route.


Plastic Surgeon won the ‘Waste Minimisation Award’ at the 2011 National Recycling Awards organised by Emap’s MRW in July 2011.

Plastic Surgeon - cosmetic repair specialists and experts in material and building product repairs such as - Plastic and GRP, Woods and Veneers, Stone and Brick, Ceramics and Enamel, Glass and Glazing, Metals and Foils, and other Surfaces scooped the award at the 2011 National Recycling Awards, under the category of ‘Waste Minimisation’ for their ‘repair not replace’ sustainable strategy.

Their construction repairs can include anything from fixing scratches on shower doors and chipped kitchen worktops to restoring damaged sinks, baths, stone facades and uPVC windows. The team of experienced Finishers make invaluable repairs that save their clients hundreds of thousands of pounds on expensive replacements.

Plastic Surgeon fought off tough competition to win the award from Costain, Crystal Clear Window Works, London Borough of Hackney and a joint venture by Skanska and Balfour Beatty.

A spokesperson from MRW said:

“The judges loved that this was a business all about repairing rather than replacing materials – and saving waste in the process.”

Rob Mouser, Managing Director of Plastic Surgeon said:

“We are delighted to have won such a prestigious award. By taking on the ‘snagging’ or damage inevitably caused by building contractors during the build process, and helping to repair and maintain surfaces in existing buildings, our team work to avoid the need to replace damaged items, thereby reducing the huge volume of material sent to landfill every week.”

He went on to say:

“Last year we saved 64,938 items from landfill and carried out 208,221 repairs, this award gives us credible recognition for our commitment to sustainability”

By carrying out cosmetic repairs, Plastic Surgeon can assist builders and contractors to improve their waste management dramatically. Legislation, such as the legally enforceable requirement of Site Waste Management Plans for any project valued at over £300,000 will only increase, so a long-term commitment to repair rather than replace will become ever more important. Plastic Surgeon’s expert repair and fine finishing service is quickly expanding into new sectors such as social housing, facilities management and insurance as more companies see the value in reducing waste and sending items to landfill.

VisibilITy and Control - Plastic Surgeon provide construction, FM and housebuild customers with full visibility and control, from quotations right through to invoicing. The in-house team of IT specialists have designed highly sophisticated, yet simple to use systems that give customers the fine detail on all their construction repair projects – Ideal for them to manage their site waste programmes.

The VisibilITy online reporting system provides comprehensive data, including detailed statistics on landfill savings, cost per repair and site specific information.

The winner’s of the National Recycling Awards were announced at a prestigious awards ceremony on the 14th July at the London Hilton Hotel, Park Lane.

About Plastic Surgeon:

Plastic Surgeon is the UK’s market leading expert in fine finishing and repair services, and the only nationwide provider. Established for over 20 years, the company was one of the founders of the fine finishing sector, now employing over 100 staff based at its headquarters in Devon and operating from seven regional centres throughout the UK.

Plastic Surgeon can restore almost any damaged interior or exterior surface in commercial or residential buildings. Thanks to specialist training the company’s finishers are expert in repairing and fine finishing practically any material including;

 Plastic and GRP repair

 Wood and veneer repairs

 Stone repair, brickwork repairs

 Ceramic repairs and enamel restoration

 Glass repair and glazing repairs

 Metallic and foil coated item repairs

 UPVC repairs and PVC window repairs

 Bath repair and shower tray repairs

Construction Industry Sectors:

The company’s commitment to a flawless finish means that some of the most respected names in the UK house building, construction and insurance sectors rely on them to get the job done. The company also provides specialist fine finishing and cosmetic repair services to many industry sectors including fit-out and retail, and social housing, as well as working with individual trades and homeowners.

Expert Repairs:

The company prides itself on a very high standard of workmanship, providing a fine finish and virtually undetectable repairs that save customers thousands of pounds on expensive replacements.

Sustainable Solutions:

Plastic Surgeon is committed to helping achieve sustainable construction and to minimising the impact on the environment. It prevented nearly 60,000 damaged items going to land fill waste last year by repairing rather than replacing them. The company also provides customers with a unique online reporting service which shows a wealth of statistics such as the number of items repaired per customer site and the associated landfill savings.

Contact Details :

Plastic Surgeon Limited

Blue Waters House

Pottery Road

Bovey Tracey


TQ13 9DS

T: 0845 141 0000

F: 0845 143 0000


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