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FREE Webinar from Innovise – How your FM business can stand out with a quality customer service

04 August 2011

In a tough economy, improving your customer service is the key to survival. Innovise is offering a short 10 minute webinar on this key topic on 15th August at 2.00pm.

Julian Rogers, Customer Relationship Management (CRM) specialist from Innovise.
How do you enhance customer service in your FM business?

• Do you track, monitor and manage your service level agreements proactively and accurately?

• When service failures occur, do you track and manage the resolution effectively?

• Is service a team effort with everyone working together to serve customers more efficiently?

The webinar will be presented by Julian Rogers, Customer Relationship Management (CRM) specialist from Innovise. Julian has 15 years’ CRM experience and is an expert in all aspects of CRM. His extensive experience crosses a wide variety of industries but most recently has focused specifically on the Facilities Management sector. 

His extensive experience crosses a wide variety of industries but most recently has focused specifically on the Facilities Management sector. Julian’s extensive experience has led him to become a regular speaker and workshop leader at many conferences. He has published several white papers, and is currently writing a paper entitled ‘The Definitive Guide to CRM for Facilities Management Businesses’

“FM business that will weather the storm in this recession will be the ones that focus on the value they offer their customers. FM businesses need to do more to stand out from the crowd on service rather than trying to compete on price. Even with low prices, an FM business with poor customer service just can’t compete
Your FM businesses ultimate success therefore depends on building and maintaining trust with your customers and ensuring they receive the highest level of service possible. Now more than ever it is essential to deliver higher customer satisfaction by ensuring your whole business works together to deliver service as per customer expectations.” Says Rogers
Like most service provider companies, a Facilities Management business’s reputation is only as good as the customer service it provides. Please a customer and your client base will swell, but upset one and brace yourself for disaster. Facilities Management companies need to do more than to just provide Facilities Management services and solutions. They need to be able to exceed expectations and keep up with changing customer demands in order to keep hold and safeguard their customers from the competition.

About crm4fm from Innovise

crm4fm, is the only specialist CRM solutions for the FM sector brought to you from Innovise. It is powered by Microsoft Dynamics CRM. Innovise has spent the time analysing how FM professionals do their daily work resulting in deep scenarios to help deliver a better customer experience, drive sales, reduce costs and maximise profits.

Join us and discover how your FM business can, stand out with a quality customer service
Register now on or to find out more about crm4fm go to or or email

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