Warm welcome from MITIE

16 June 2011

MITIE’s Client Services business is partnering Condeco and Vpod Solutions to develop a new approach to the way organisations manage front-of-house services – from the minute a visitor walks through the door to the overall meeting, conference and office experience.

Working seamlessly together using new technology, fresh thinking and collaborative decision making, the partnership has encouraged their clients to use resources more efficiently, overcoming the issues of time, space and people that they constantly face.

Vpod products allow people to work independently of relative time zones and locations, empowering the individual with the choice of when and where to work. Condeco will provide the resource booking engine behind the solution to enable end users to simply manage and pre-book their visitors, desks, rooms and Vpod conference via a web interface. This will limit the time required when a visitor arrives to add their details and will ensure the pod and front of house teams know in advance who is arriving – providing an enhanced visitor experience for the guest and key data about visitor numbers and trends.

Lynda Lowe, sales and marketing director at Condeco, commented: “Each of the elements inherent in successful business relationships is evident in this partnership; teams working closely together, clearly defined shared objectives, demonstrable results and everybody working for the mutual benefit of one another. Our product and service offerings are truly complementary, allowing the end user to not only benefit from a seamless solution, but our combined experience and expertise as well.”

Liz Close, VP marketing, Vpod Solutions, added: “Our alliance with MITIE and Condeco offers a powerful combination of services that we can jointly deliver to our clients. We aim to offer visitor management and meeting experiences that are world-class and at the forefront of innovation and technology. The shared vision of the three companies means we can deliver customer centric solutions swiftly and effectively with the emphasis on the client’s specific needs.”

Debra Ward, managing director, MITIE Client Services also commented: “The collaboration of the three companies has enabled us to find cutting-edge solutions to critical resource management of time, space and people. We’re extremely excited about working with companies who have the same customer centric approach and unbridled pursuit for best practise.”