This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Public service philosophy

02 June 2011

Cabinet Office Minister Francis Maude MP once more outlined his vision for public service delivery at the BSA annual lecture at the end of May.

While some of the audience, members Business Services Association (BSA), were looking for more specific guidance on the government’s framework for providing public services, Maude concentrated on the philosophy behind how it will be delivered.

His key points included the establishment of the right ‘tight-loose’ balance, ‘pluralism’ rather than monopoly in public sector services, and a partnership approach that encourages any business, particularly SMEs, to come up with new models and ideas.

Maude described public sector reform as operating under a “tight-loose” framework. Operational activity to be controlled tightly from the centre will include strategy, strategic communications, cash, headcount, ICT infrastructure, broad HR operating standards, big projects that carry financial and reputational risk, procurement of commodities, goods and services that can be standardised and purchased in a co-ordinated way. Everything else should be “loose” – this means pushed away from the centre, including the accountability and delivery of front-line services. By tightening controls at the centre, the government has already managed to save £3 to 4 billion over the last financial year. £800 million was saved through renegotiating contracts with major suppliers.

The government is moving away from seeing the public sector as a monopoly provider. Pluralism is essential as it gives more choice to users and pushes power to communities, claimed Maude. Efficiency and innovation exist outside the public sector. As BSA-commissioned research shows, the outsourcing sector makes up 8% of total UK output and employs 10% of the workforce. With 40% of the industry operating in the public sector, this interdependence justifies a shared effort in looking for efficiencies.

The government is looking for new business models, rather than just a binary choice between in-house provision and straight outsourcing. These models will involve more SMEs, civil society organisations and employee mutuals (which may or may be not-for-profit). The private sector will be looked at to provide capital and expertise for these new models. For instance, the newly launched mutual, MyCSP, includes a private sector partner. The government will also often seek to retain a stake in a new mutual.

“There will be less auditing, monitoring and controlling – we need to move away from the control freak mentality. We want to move away from the way public service is delivered, away from big monolithic public bodies. Building service companies need to be creative. They mustn’t wait to be asked, they need to be more entrepreneurial.”



Contact Details and Archive...

Print this page | E-mail this page

https://www.fsifm.com/en-gb/
http://edition.pagesuite-professional.co.uk/Launch.aspx?EID=9031d56a-cf78-4130-aaa4-707b97840596


MOST VIEWED...

View more articles

Measuring FM Performance

Counting costs rather than measuring performance and demonstrating value to business is one of the reasons why FM has failed to achieve a strategic role in...
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...

Benchmarking maintenance

BSRIA has just published this year's operation and maintenance benchmarking report as a guide for building operators to evaluate their performance against ...
Article image

Balancing the needs of FM clients and service providers

Philip Ratcliffe says that providing a fair service to both sides involved in the tendering process is a finely balanced art....
Article image

Lloyd’s transforms office space to make it fit for the future

Following the case study published on the Lloyd’s building in central London published in the

How a new farm park achieved the right washrooms for its visitors

When Lower Drayton Farm in Staffordshire was planning its farm park attraction, Play@ Lower Drayton Farm, getting the washrooms right was an important proj...
https://www.uhubglobal.com
https://www.skylinewhitespace.com/social-distancing-solutions/