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SitexOrbis wins two Housing Excellence Awards 2011

26 May 2011

Last week SitexOrbis triumphed in two categories at the Housing Excellence Awards held at the Lancashire County Cricket Club. The vacant property specialists took home the Product of the Year and the Customer Service trophies beating more than 30 entries in each category.

SitexOrbis was the only company to win two awards at the ceremony in the presence of more than 700 housing professionals from all across the country. The awards, now in their eighth year, highlight and reward those who are leading the way in the social housing sector.
After winning the Product of the Year category at last year’s Housing Excellence Awards for eMAKS, an intelligent remotely programmable key, SitexOrbis once again took home the trophy, this time for Videofied, a rapidly-deployable and cost-effective portable intruder alarm that can be used anywhere. Short video footage is immediately transmitted to trained operators at the SitexOrbis BS 5979 CAT II 24/7 Alarm Receiving Centre (ARC) where agreed protocols are actioned. No mains power or phone line required and the system, which is a cost-effective alternative to CCTV, has up to four years’ battery life. As soon as movement is detected, the alarm is triggered and the system automatically captures a ten second recording. Job details can be accessed online through Aura, a web-based, workflow management and reporting system allowing customers to track progress remotely.

At the same time SitexOrbis was also successful in the Customer Service category in recognition of its fundamental customer service journey over the past few years. In 2008 an independent survey that rated SitexOrbis number one for customer satisfaction in its sector in the UK also highlighted ways the business could improve. The company responded by launching Project Pride with the aim of involving staff in the creation of a more customer-centric approach that would give customers better results for less cost. Following the introduction of the ‘Ten Commandments of Customer Care’, a ‘Customer Commitment Charter’, a staff reward scheme for innovation and considerable investment in training, a continuous improvement programme is in place that incorporates customer and staff ideas and management plans. Implementation has brought many benefits including an increase in the number of satisfied customers, a more innovative team and business growth.

“We are delighted to win these two prestigious awards” said SitexOrbis’ Head of Marketing Debansu Das. “It highlights the way the business has been transformed and is recognition of our customer-centric, innovative solutions for vacant property management and our determination to help customers achieve more for less cost.”

Last year, SitexOrbis won eight major awards: two for excellence in customer service; two for marketing in construction; three for eMAKS; and The Property Management Awards named the firm Contractor of the Year. 08000 830 850

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