This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

SitexOrbis wins two Housing Excellence Awards 2011

26 May 2011

Last week SitexOrbis triumphed in two categories at the Housing Excellence Awards held at the Lancashire County Cricket Club. The vacant property specialists took home the Product of the Year and the Customer Service trophies beating more than 30 entries in each category.

SitexOrbis was the only company to win two awards at the ceremony in the presence of more than 700 housing professionals from all across the country. The awards, now in their eighth year, highlight and reward those who are leading the way in the social housing sector.
After winning the Product of the Year category at last year’s Housing Excellence Awards for eMAKS, an intelligent remotely programmable key, SitexOrbis once again took home the trophy, this time for Videofied, a rapidly-deployable and cost-effective portable intruder alarm that can be used anywhere. Short video footage is immediately transmitted to trained operators at the SitexOrbis BS 5979 CAT II 24/7 Alarm Receiving Centre (ARC) where agreed protocols are actioned. No mains power or phone line required and the system, which is a cost-effective alternative to CCTV, has up to four years’ battery life. As soon as movement is detected, the alarm is triggered and the system automatically captures a ten second recording. Job details can be accessed online through Aura, a web-based, workflow management and reporting system allowing customers to track progress remotely.

At the same time SitexOrbis was also successful in the Customer Service category in recognition of its fundamental customer service journey over the past few years. In 2008 an independent survey that rated SitexOrbis number one for customer satisfaction in its sector in the UK also highlighted ways the business could improve. The company responded by launching Project Pride with the aim of involving staff in the creation of a more customer-centric approach that would give customers better results for less cost. Following the introduction of the ‘Ten Commandments of Customer Care’, a ‘Customer Commitment Charter’, a staff reward scheme for innovation and considerable investment in training, a continuous improvement programme is in place that incorporates customer and staff ideas and management plans. Implementation has brought many benefits including an increase in the number of satisfied customers, a more innovative team and business growth.

“We are delighted to win these two prestigious awards” said SitexOrbis’ Head of Marketing Debansu Das. “It highlights the way the business has been transformed and is recognition of our customer-centric, innovative solutions for vacant property management and our determination to help customers achieve more for less cost.”

Last year, SitexOrbis won eight major awards: two for excellence in customer service; two for marketing in construction; three for eMAKS; and The Property Management Awards named the firm Contractor of the Year.

www.sitexorbis.com 08000 830 850 info@sitexorbis.com


Contact Details and Archive...

Print this page | E-mail this page

https://www.asckey.com/
https://www.floorbrite.co.uk/
PFM
https://www.assurityconsulting.co.uk/


MOST VIEWED...

View more articles
Article image

ISS Group CEO resigns

Jacob Aarup-Andersen has submitted his resignation to the Board of Directors......
Article image

I spy with my little eye

We asked three experts on security how the surveillance technology is changing and innovating, and this is what they said…...
Article image

Center Parcs goes cashless with Systopia

Systopia, which deals with cashless payment systems, has secured a contract with UK Short Break Operator Center Parcs to provide cashless payment systems i...
Article image

EHL expands with new site

Lloyds Bank has supported a ground-breaking £830K investment in the North-East building service company......
Article image

EMCOR recognised for healthy workplace

EMCOR UK has won an International Safety Award from the British Safety Council......
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
https://www.ppspower.com/
https://www.watco.co.uk/watco-product-finder?utm_source=R&utm_medium=Web+Banner&utm_campaign=PFM_PF
https://www.ppspower.com/
https://www.metrorod.co.uk/?utm_source=PFM&utm_medium=Digital%20Ads&utm_campaign=PFM%20-%20digital%20Ads%20-%20Feb%2023
https://www.assurityconsulting.co.uk/
https://www.theworkplaceevent.com/pfm-visitor