BMI takes off with Incentive QAS

13 January 2011

Incentive QAS has been awarded a 3-year contract by BMI to provide a full range of cleaning services across the airline’s property portfolio.

The contract will cover BMI’s head office building in Donnington and its hangar and workshops at the nearby East Midlands Airport; and its training centre, hangar, offices and check in areas at Heathrow Airport.
BMI was previously using two different contractors for this work and the decision to award both operations to Incentive QAS was based on the company’s ability to eliminate inefficiencies, increase service delivery and obtain maximum added value.
Commenting on the contract, Peter Bell at BMI said, "We wanted a contractor who could provide us with the depth and breadth of cleaning skills required for this varied portfolio including deep cleaning, washroom services, office and window cleaning. Incentive QAS combines these skills with a fresh and innovative approach that is supported by very experienced managers and strong processes, so they were a clear winner in the tender process."
Incentive QAS will service the contract with a team at East Midlands Airport working an early morning, daytime and evening shift with cleaning in the workshop areas being done in addition at weekends. At BMI’s locations at Heathrow Airport a team will be working 24/7. All employees will have full air side security clearance.
Jeremy Waud, Managing Director at Incentive FM Group, said: "This is a highly prestigious and hotly contested contract and the fact that BMI chose us is testament to the quality of our team and their ideas. We have taken a logical, common sense approach to this operation that balances savings opportunities against critical business needs. The result is a highly flexible solution that means that we can adapt quickly to BMI’s requirements using a wide range of specialist expertise, equipment and techniques which will ensure a consistently high standard of service."