Europa wins TFM contract with mutual investment, retirement and insurance group LV=

02 December 2010

Leading support services company Europa has successfully been awarded the contract to deliver an integrated facilities management service for the mutual insurance, investment and pensions group LV= The c. £25m, five-year contract will provide full hard and soft services to twenty-four LV= sites

LV= is the UK’s largest friendly society and a major financial services provider. It offers a wide range of products, is the UK’s fourth biggest car insurer and a prolific winner of prestigious industry awards. The company employs over 4,000 people, serves more than 3.8 million customers and members and manages around £9.7 billion pounds on their behalf.

Europa was appointed by LV= because of its ability to deliver flexible service, put innovation into practice and show commitment to LV=’s customers and people. Significantly, the success of this partnership, both in securing this contract and for the future, centres on shared ideologies of putting people and customers first.

Greig Brown, Europa’s Chief Executive, says “This is a fantastic opportunity for our business and we are delighted to have LV= as a client. We have been working with LV= since March this year, initially with the tender process and now through mobilisation and implementation. The thoroughness of this process has been testament to the care and attention LV= dedicates to its people and has allowed us to build some excellent relationships with the LV= team. We are really looking forward to providing LV= with the best environments for their people.”

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Simon Hamilton, LV=’s Group Change and Operations Director said, “Given the pace of change in LV=, it is very important that we choose a partner for now and in the future and one that can flex and grow with us. During the selection process, Europa demonstrated outstanding facilities management expertise, backed by a culture and values closely aligned to the strong customer service-oriented values of LV=.”