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Emprise records 45 years at Waitrose

25 November 2010

Emprise Services has renewed and extended its contract with MML, which procures services on behalf of Waitrose Supermarkets, part of the John Lewis Partnership (JLP), for a further two years from February 2011.

Waitrose is Emprise’s longest standing client relationship, spanning over 45 years. This contract extension will increase Emprise’s scope of responsibility to include warehouse cleaning. This additional service, which was previously completed in-house by Waitrose, will be delivered as part of a national model, creating significant financial and management efficiencies.
Emprise has worked closely with Waitrose to support the retailer throughout its expansion, which has seen the opening of in excess of 40 new branches in the last 24 months. As the supermarket chain has grown, Emprise has been retained as the supplier of choice to service the new sites. Emprise now delivers cleaning services to the entire Waitrose portfolio, which will reach 244 stores by the end of 2010.
Involving over 1,300 Emprise staff, the solution delivered includes a range of cleaning activities such as early morning and periodic cleaning, window cleaning and ongoing janitorial services. Emprise also provides a range of complementary specialist services including reactive works, deep cleans, jet washing and builders cleans, to smooth the transition between construction and opening of the new store, to support the delivery of a total cleaning solution.
“Emprise has continued to provide a reliable and efficient service, going above and beyond the traditional domain of cleaning contracts,” said Neil Harrison at MML. “Emprise has provided the flexibility to evolve the contract model to support our growing service requirements as the Waitrose brand and store numbers have grown. Its continued presence across our sites is testimony to the high standard of service provided and the good relationship we have developed.”
Craig McGilvray, MD of Emprise comments, “We are delighted to receive this contract extension for the Waitrose portfolio and to have enhanced the level of support we provide to this client. This is a longstanding partnership with a prestigious client. We look forward to the continued expansion of this relationship, with the opportunity to develop further improvements in our delivery model for this and other clients.”
Emprise was first chosen by Waitrose in 1961 to clean Waitrose Dorking and since then the Company has continuously developed the partnership to what is now a complete portfolio delivery service. In addition Emprise now holds the cleaning contract for 13 John Lewis stores/distribution centres and their head office.
JLP incorporates John Lewis department stores and Waitrose Supermarkets. JLP employs over 64,000 people across 30 department stores, 234 supermarkets and its distribution service.
Maintenance Management Limited (MML) is the organisation responsible for the contract management and procurement of JLP services. MML took over the procurement of support services contracts for John Lewis in 2003 and Waitrose in 2006.


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