Memco’s Memcom Emergency Elevator Telephone Scores 10/10

05 November 2010

Memco Limited is celebrating a ground-breaking first year in sales for Memcom, its elevator emergency telephone, with exceptional sales across Europe.

Paul Monger, Memco’s Senior UK Sales Manager, summed up the achievement: “We were confident we had an excellent autodialler in Memcom, having built the product to address issues customers were reporting with other autodiallers available at the time. The speed and level of success of the product in its first year has surprised even us though, and proves that by listening to customers’ needs we can deliver a product with the essential features and benefits.”

Michael Hadlow, Head of Operations for the Nova Lift Company in Kent has switched purchase of all autodiallers to the new Memcom because of what he refers to as ‘economics’. Michael clarified: “The product is very reliable and because of that we experience less down-time with our elevators; the ease of installation of the Memcom also means we can keep labour costs down, as engineers can complete the installation quickly.” Back-up support and EN81-28* compliance were also important factors for Michael, who has now instructed the group’s Spanish elevator supplier to procure and fit Memcom for all their modernisation and service work across the Nova group – testimony indeed to the superiority of this autodialler.

The quality and reliability of the Memcom are cited by many customers as the basis for their choice. Steve Cooling, Account Manager for Orona, an elevator manufacturer based in Sheffield, endorsed the new Memco auto-dialler: “For us the Memcom scores 10/10 and we are very happy with the product. The biggest plus point is the ease of set-up, with the backlit LCD display on the unit clearly showing the programming and status information. For all our customers the quicker the better in terms of installation and programming time and the Memcom has halved this for our engineers. We are also impressed with the delivery time on these units.”

Vernon Charlesworth, an elevator engineer from Wigan Council echoed these opinions: ‘Memco’s autodialler is an extremely reliable piece of equipment and that alone is one of the main reasons for our purchasing decision. The price is good and we are happy with the phone’s unique features such as the pre-programmed reassurance message. We also have the added benefit of knowing the Memcom is backed by Memco’s warranty and we can refer any issues.”

Memcom incorporates a variety of features to make installation, setup and continued use as easy and simple as possible. An on-unit keypad, backlit LCD and microphone all help to ease programming of numbers and messages, and the MPS (Multi Point Station) accessory is suitable for the motor room, pit and under-car locations instead of needing different units for all three. The flexibility of the product means that it also fulfils EN81-28 safety requirements across Europe.

Memcom is now available in German, French, Spanish and Italian versions. Please refer to http://www.memcom.eu/ for further details.

*EN81-28 2004 requires that an elevator emergency telephone device is checked every 3 days or less by simulating an emergency call (automatic test), and that any battery supporting the system has a minimum of 1 hour of life.