This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

M&S opts for change in its mailrooms

17 June 2010

Swiss Post Solutions Limited has been awarded the contract to provide mailroom, logistics and record management services to Marks & Spencer.

Swiss Post Solutions will take responsibility for mailroom operations at three M&S London sites, including the retailer’s head office at Waterside House. The company will be processing over 40,000 items and 150 sacks of incoming mail and around 4,000 items and 140 sacks of outgoing mail each month at the head office. In addition, Swiss Post Solutions will be responsible for all courier activity, press and food samples and bulk facilities deliveries. 
A key element of the new operation will be a review of the present methods to identify and assess opportunities for the migration of manual ways of working to more digital processes.  The review will identify where documents can benefit from being scanned and processed digitally to improve the way information is managed and used by M&S employees with the aim of delivering increased customer care and service to the company's worldwide customer base. The replacement of physical paper handling with automated processes will help to speed up transaction times and reduce costs in a secure, compliant and auditable manner.
A key part of the agreement includes logistics which involves managing couriers and loading bays at each of the sites - significant numbers of food, clothing and product samples pass through these areas.  The archiving of records and setting up of meeting and function rooms will also pass to Swiss Post Solutions.
Commenting on the contract Mandy Keepax, Head of Facilities Management, Offices, Store Cleaning, Waste & Pest Control at Marks & Spencer, said:
“We selected Swiss Post Solutions due to their proven experience in the retail sector and their understanding of a business of our size and complexity. Service is a core value at M&S and Swiss Post Solutions will be able to help us deliver the standards of care and service that our customers expect, whilst ensuring we can continue to modernise our processes and maintain our competitiveness. Their ability to understand that we need to build a bespoke, innovative solution that meets our needs and which allows us to measure our success, in addition to reviewing and benchmarking our operations really impressed us."
Swiss Post Solutions Limited is Britain’s leading provider of outsourced mailroom services and a specialist in integrated document outsourcing services. The Company has achieved a threefold increase in turnover since 2004 and profits have continued to increase above this rate. Due to its focus on building and maintaining customer relationships, Swiss Post Solutions has also seen a significant increase in the average contract duration and enjoys near-perfect retention rates.
"We are delighted that Marks & Spencer, an iconic company and brand, has shown its trust in Swiss Post Solutions as an experienced supplier in an area it is committed to developing.  An efficient mailroom and logistics function is of the utmost importance for any company; reputations really do depend on it, and to that end we are looking forward to working to streamline and improve current practice and processes " said Jonathan King, CEO of Swiss Post Solutions Limited UK & Ireland.

Contact Details and Archive...

Print this page | E-mail this page


View more articles
Article image

Claudia Winkleman to present the 2023 PFM Awards

The Strictly Come Dancing presenter is taking to the stage at the Brewery on 1 November......
Article image

One in three workers faces mental health challenges

New research from Sodexo Engage has found that cost-of-living crisis is directly impacting worker wellbeing......
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

Center Parcs goes cashless with Systopia

Systopia, which deals with cashless payment systems, has secured a contract with UK Short Break Operator Center Parcs to provide cashless payment systems i...
Article image

The power of multigenerational workforces

In a tight labour market, sensible FM companies are making the most of existing talent by recruiting from a range of generations......
Article image

Reconomy and McDonald's demonstrate circular waste solution

A refurbishment of a McDonald’s restaurant in the North West - with furniture donated to YMCA Together as part of a social value initiative - has provided ...