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Capita chooses MITIE for £140m FM deal

06 May 2010

MITIE is to manage the national property portfolio of Capita, the UK’s leading outsourcing company. The contract will see MITIE operating as a facilities management agent+ in a six-year contract valued at about £140m.

The new partnership will support Capita through an innovative model that will combine the purchasing power and management expertise of MITIE with the in-house knowledge and local expertise of the Capita FM and its existing suppliers. Through the new partnership, MITIE will act as Capita’s FM agent+, managing the entire supply chain as well as providing integrated services and strategic expertise across the contract.
MITIE has developed its facilities management agent+ model to ensure that Capita is getting the best of breed services from an operational perspective whilst providing transparency of costs and savings throughout the term.
MITIE’s Customer Service Centre will provide a single point of contact for all Capita’s users, integrating with the supply chain to provide detailed real-time management information on the contract. This includes performance management, compliance information and data that will be analysed to identify areas where operational efficiencies can be implemented.
Ruby McGregor-Smith, MITIE’s Chief Executive commented; “We are very excited to work alongside such a reputable organisation. Working closely with Capita, to identify their key objectives and goals, we have developed a bespoke model that is unique and tailored to meet its requirements. This partnership will deliver measurable benefits and will support Capita’s future growth. It is also designed to be flexible so we are both able to respond to the changing needs of their business.”
Gordon Hurst, Capita’s Group Finance Director said; “Right from the start of the process I have been impressed by the MITIE team and its understanding of the strategic issues that affect Capita. Its innovative facilities managing agent+ solution will give us significant benefits and I am looking forward to working with them in the years ahead.”


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