This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Supporting Academic and Research Excellence

27 May 2010

Cardiff University, one of Britain's major teaching and research universities, has selected Service Works Group as its Estates Management software partner. Service Works’ flagship software, QFM, will be used by the University’s Estates Division to manage reactive and planned maintenance across a geographically diverse estate.

Cardiff University has over 27,000 students and employs around 6,000 staff, making it one of the largest employers in Cardiff. The University’s Estates division is responsible for the management and condition of the University's estate, with over 400,000 m2 floor area in and around Cardiff City centre.

Jim Atkinson, Estates Manager for Cardiff University explains:

"The Estates Division is committed to delivering optimum services to support the University and its community, both now and in the future. As we continue to serve and meet the needs of our customers, we made the conscious decision to implement a modern, web-based system that could support us in managing maintenance activity, offer comprehensive reporting functions and support the effective resourcing of in-house staff and external contractors."

Following an extensive 9 month evaluation process, QFM was selected to replace an existing legacy system which had been in place for over 10 years. Jim Atkinson explains:

"Service Works effectively demonstrated a working system that met our demands and could deliver the functionality and benefits that are important to the University. QFM will allow building users to input maintenance requests directly into the system via a web-based "self service" interface, reducing the load on the Estates department." The University will also be implementing QFM Mobile, allowing them to transfer jobs electronically to engineers via PDA devices.

Once live, QFM will ensure that the Estates Department have a real-time view of all maintenance activity across the whole of the University’s estate, allowing them to manage maintenance requests, ensure that jobs are effectively resourced and improve the efficiency of their workforce.

For more information, contact Hazel Bedson.

Tel: 020 8877 4080

Contact Details and Archive...

Print this page | E-mail this page


View more articles
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

Zero carbon increasingly influencing contractual agreements

With the UK continuing to increase its efforts to achieve net zero carbon emissions by 2050, these efforts can be seen to be increasing their influence on ...
Article image

PFM Partnership Awards 2021 winners

Last night saw the first live presentation of the PFM Partnership Awards since 2019 and the evening was hailed as a great success....
Article image

Global standard for reporting of carbon emissions in buildings published

Launch of the International Cost Management Standard (ICMS3) universal standard for the reporting of carbon emissions resulting from the construction and l...
Article image

Duty of care for home workers update issued by HSE

Employees working from home are entitled to the same duty of care from employers as they would be if working from a company-owned or run facility, says the...

Benchmarking maintenance

BSRIA has just published this year's operation and maintenance benchmarking report as a guide for building operators to evaluate their performance against ...