Supporting Academic and Research Excellence

27 May 2010

Cardiff University, one of Britain's major teaching and research universities, has selected Service Works Group as its Estates Management software partner. Service Works’ flagship software, QFM, will be used by the University’s Estates Division to manage reactive and planned maintenance across a geographically diverse estate.

Cardiff University has over 27,000 students and employs around 6,000 staff, making it one of the largest employers in Cardiff. The University’s Estates division is responsible for the management and condition of the University's estate, with over 400,000 m² floor area in and around Cardiff City centre.

Jim Atkinson, Estates Manager for Cardiff University explains:

"The Estates Division is committed to delivering optimum services to support the University and its community, both now and in the future. As we continue to serve and meet the needs of our customers, we made the conscious decision to implement a modern, web-based system that could support us in managing maintenance activity, offer comprehensive reporting functions and support the effective resourcing of in-house staff and external contractors."

Following an extensive 9 month evaluation process, QFM was selected to replace an existing legacy system which had been in place for over 10 years. Jim Atkinson explains:

"Service Works effectively demonstrated a working system that met our demands and could deliver the functionality and benefits that are important to the University. QFM will allow building users to input maintenance requests directly into the system via a web-based "self service" interface, reducing the load on the Estates department." The University will also be implementing QFM Mobile, allowing them to transfer jobs electronically to engineers via PDA devices.

Once live, QFM will ensure that the Estates Department have a real-time view of all maintenance activity across the whole of the University’s estate, allowing them to manage maintenance requests, ensure that jobs are effectively resourced and improve the efficiency of their workforce.

For more information, contact Hazel Bedson.

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• Service Works Group

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