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MITIE wins university contract

21 January 2010

MITIE has been awarded a three-year contract to deliver reception services at London South Bank University (LSBU) in Southwark.

With a team of 24, MITIE will manage the reception areas within 11 University campus buildings, serving students, staff, visitors and members of the public.
The University were looking for a supplier who could deliver a customer focused and professional reception service that creates an excellent lasting impression of LSBU.  As specialists in providing five star front-of-house services, MITIE’s client services team were able to offer bespoke customer service training and a proven track record in delivery, while bringing value for money and a flexible approach across the reception contract.
Colin Holland, Head of Security at LSBU, said “We recognise the significance of our reception areas and the importance of both the image they create and the services they provide for our students, visitors and staff in reflecting the professional aims of our University. During the tender process, LSBU was particularly impressed by the emphasis placed by MITIE on its approach to quality and delivery of exceptional and professional customer services. LSBU looks forward to the commencement of the contract with MITIE and the changes it will bring.”


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