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Workplace Futures 2010 - 11 February IBM Southbank

15 January 2010

People, Service, Profit: A Meeting of Minds. Workplace Futures 2010 is your opportunity to learn about what's new in FM practice - from both client and provider perspectives - and to discover how to apply the lessons for more effective service delivery, monitoring and reporting.


Client objectives vs provider objectives – look closely and it's often more a case of a chasm than just a gap. How can you pull the two into alignment to build a coherent strategy fully focused on workplace well-being, one that is profitable for both sides? It's all about a meeting of minds that successfully blends the issues of people, service and profit.

Facilities management is all about people: their skills, competence, commitment and ongoing development. But FM is also a business discipline and therefore about profit: a healthy bottom line is as critical to the client as it is to the supplier. The vital link between people and profit is service delivery: a robust target-driven solution capable of flexing with changing needs – and those needs do keep changing.

But support services, however critical, are largely invisible – taken for granted by the customer and only noticed if something goes wrong. Too often, FM seems like a term in which the 'M' is silent. Those important services (whether under the label facilities management, facilities services, workplace services or something else) are not delivered without active and effective management; yet the management activity is so often unrecognised and unrewarded.

No business would appoint an accountant, an architect, a surveyor, an engineer, or a health & safety advisor who didn't have relevant professional qualifications. The appointment of a facilities manager is likely to skip that first test, because few qualifications are relevant and few hold them in any case. Things are changing in the industry, but it often seems only slowly and quietly.

We need to understand these changes in order to make the best investment in our people – which in turn will ensure that they have the competencies to deliver the required solutions, as well as the knowledge and ability to manage effectively.

Lingering recession, shifting markets, developing technology are all piling the pressure on organisations to make the most of their resources; to ensure that services meet evolving needs; to protect and support the people who actually are the business. And all this whilst striving to deliver a profit, too.

Now is the time to look at how to create fresh FM solutions for better work environments, greater employee well-being and enhanced profit.

But cost pressures are pushing change more than ever, while the future shape of markets, technology and even the workforce seems less clear than ever. Whether you are an in-house FM or a service partner, what can you do - what should you do – to get the best facilities management performance for today and to be ready for the challenges of tomorrow?

Workplace Futures 2010 is your opportunity to learn about what's new in FM practice – from both client and provider perspectives – and to discover how to apply the lessons for more effective service delivery, monitoring and reporting.

Places are limited this year, so book early to avoid disappointment. Contact David Emmanuel:0208 922 8491/ 07768 765 967.



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