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PFM Awards 2009 winners announced

12 November 2009

A partnership between the BBC and Balfour Beatty Workplace has won the Partners in FM –Corporate Award and the Overall Award at the PFM Awards 2009 held at The Brewery, London on Wednesday 11th November.

Overall winners BBC with Balfour Beatty Workplace with Nicki Thomson of sponsors, Barclays

The partnership which began in 2003 has evolved from providing hard and soft services to 57 buildings and 93 outstations in the English regions, to providing full FM across the BBC’s regional estate and reporting to BBC Workplace internal team. This small BBC team relies on Balfour Beatty Workplace to run the services throughout the region which they do very successfully.
The judges said ”What sets this partnership apart from the others is the impressive enthusiasm demonstrated by both sides and how the BBC has relinquished the operational management of their buildings which is a major achievement in partnering.”
Among the new Awards presented this year was one for Lifetime Achievement in FM to recognise people in the facilities management sector whose experience, knowledge and contribution to the development of the profession has been exceptional. The winner was Michael Cant of Larch Consulting who, as one of the earliest proponents of facilities management as a professional discipline, has taken leading roles in its institutions - particularly in the RICS FM Faculty and Asset Skills Council FM Board. He has made a significant contribution to the body of learning in FM and is currently external examiner for the FM Masters courses at Sheffield Hallam University
Award winners by category are as follows, and more information on finalist is below:
PARTNERS IN HEALTHCARE FM
Interserve with University College London Hospital NHS Trust
PARTNERS IN EDUCATION FM
Balfour Beatty Workplace with North Lanarkshire Council
PARTNERS IN PUBLIC ACCESS FACILITIES
EMCOR with the Natural History Museum
PARTNERS IN SKILLS DEVELOPMENT
Norse Commercial Services with Lowestoft College
i-FM.NET E-BUSINESS AWARD
ChardFM
PARTNERS IN CORPORATE SOCIAL RESPONSIBILITY
TNT Financial Services with Barclays and Lloyds TSB
PARTNERS IN EXPERT SERVICES
Dalkia FM with HMP Barlinnie
PARTNERS IN FM - SME ORGANISATIONS
Incentive FM with Delphi
PARTNERS IN FM – CORPORATE
Balfour Beatty Workplace with the BBC
EUROPEAN FM PARTNERS ACROSS BORDERS
Eurest Services with Shell
PFM AWARD for PARTNERING EXCELLENCE
Jim Letham, Balfour Beatty Workplace
FMA YOUNG MANAGER OF THE YEAR
Peter Burnell-Jones, Vinci Facilities
LIFETIME ACHIEVEMENT IN FM AWARD
Michael Cant, Larch Consulting
OVERALL WINNER 2010
Balfour Beatty Workplace with the BBC

Michael Cant, Larch Consulting (centre) winner of the Lifetime Achievement in FM Award with Sharron Davies and John Telling of MITIE


PARTNERS IN HEALTHCARE FM
GSG with Inhealth
: GSG (Generating Solutions Group) is an integrated FM company that delivers all the day-to-day services required in a healthcare environment. Its range of facilities services is extensive and includes providing mobile medical scanners and generator supply throughout the UK to InHealth. It has worked closely with InHealth which has appointed GSG as its sole maintenance supplier for mobile medical trailers for the next three years throughout the UK. GSG can also provide a full service for air conditioning units and installation of electrical equipment to general maintenance. Through this partnership InHealth and GSG have achieved a 92 percent first time fix rate from engineers who carry all common used items in their vans. GSG’s 56 maintenance engineers operate a 365 days a year support to deliver cost effective, timely and reliable customer service.
WINNER Interserve with UCLH NHS Trust: Interserve manages and delivers a range of fully integrated FM services worth £10m a year for the 38 year PFI contract with the University College London Hospital’s NHS Foundation Trust (UCLH). From the moment a patient steps through the doors at UCLH to the moment they leave, their experience is moulded by Interserve who have been working closely with UCLH to set new standards in patient care that puts the comfort, welfare and safety of patients at the heart of what they do. In a partnership that commenced in 2000, they have jointly undertaken a number of service improvements including the Back to BASICS programme designed to create a cohesive working environment, consistent standards and sharing of best practice. Interserve is also supporting UCLH to reach their target of 15 percent carbon reduction by 2010, and in the Project Apollo initiative which aims to understand the impact on patients of the hospital environment.
Sodexo with Queen’s Hospital, Romford: Queen’s Hospital (part of the Barking, Havering and Redbridge University Hospitals NHS Trust) is a 939-bedded PFI unit providing a full range of acute services. Sodexo’s contract began in October 2006 with a 33-year term for hard FM services, and a review at five years for other support services. Its client at Queen’s Hospital is Catalyst Healthcare which represents the SPV who owns the building. Sodexo employs over 550 staff including many trades and service specialists. The contract is established as a ‘retention of employment’ model site in which employees in most ‘soft services’ are retained by the Trust and seconded to Sodexo. Sodexo has made improvements in cleaning, food service, security and health & safety, and in November 2008 it was named as on of only five Hospital Trusts that was fully compliant with hygiene, infection control and cleanliness procedures.
PARTNERS IN EDUCATION FM
WINNER   BB WorkPlace with North Lanarkshire Council: BB WorkPlace was appointed by North Lanarkshire Council to provide services for schools as part of its 2010 PPP Project. Working closely with Transform Schools, the partnership concerns a 31-year concession covering 24 schools on 17 sites across North Lanarkshire with a total of 8,500 pupils. The project covers 21 primary schools seven of which are joint campuses (Roman Catholic and Non-Denominational). The other three are large secondary schools. All schools have community facilities which are generally available for community and educational use from 8am to 10pm. Three primary schools have public libraries attached, while the secondary schools have extensive sporting amenities. BB Workplace provides a full range of hard and soft services but aims to go beyond the letter of the contract to be proactive. Typical is its Enterprise Education Partnership with four schools to improve pupil achievment through providing experiential learning of the world of work.
Elementus with Queen’s College: Queen’s College London and Elementus have been in partnership since 2005 to support the College’s H&S responsibilities and change its approach from a reactive to a proactive organisation. Elementus developed a clear route map for Queen’s College to achieve its H&S objectives and to reassure the Board of Governors that regulatory requirements are being met for fire, asbestos, legionella and general H&S. The partnership has evolved over the period and now includes COSHH risk assessments for the science departments, noise risk assessments in the music block, air quality and ventilation surveys, energy surveys and DECs, and support with enforcing authority inspections. The College is now able to spread the cost of works over a longer term to help budgeting, it can demonstrate a consistent approach and, by using Elementus’ online system COAX, it can monitor the environmental compliance audits undertaken and progress actions for improvement in real time.
Sodexo Education with the University of Greenwich: Avery Hill Students Village is one of five student residential campuses of the University of Greenwich, three of which are privately financed. It is the main focus for student sports and social activities. Sodexo has been managing FM services for the Village since it opened in 1996, under an initial 10-year contract, now extended for a further 20 years. Sodexo provides FM and total support services for students 40 weeks of the year and for summer school students and visitors for the remaining 12 weeks. Of the 1,312 rooms at the Avery Hill Village, 662 arranged in four ‘courts’ are privately financed by Carillion and managed by Sodexo. It has developed environmental programmes across its operations taking account of food miles, cleaning materials, reduced packaging, recycling, etc. A client performance audit of the Sodexo team awarded it 100 percent in recognition of a partnership developed over the last 13 years.
PARTNERS IN PUBLIC ACCESS FACILITIES
WINNER   EMCOR with the Natural History Museum: EMCOR Facilities Services has provided M&E engineering services across all of the Natural History Museum’s sites since 2001, ensuring the Museum has a solid infrastructure in which to preserve and display some 70 million specimens that it cares for. EMCOR has recently extended its FM contract with the museum to include a number of additional services based on a three-year term including grounds maintenance, helpdesk facility for hard and soft services, management of the cleaning contracts and CAD service. This includes the main Grade-I listed Waterhouse building in South Kensington and the new Darwin Centre. The partners have developed a strategic approach to FM in a business framework that is aligned to the Museum’s longer-term business strategy, as well as its compliance and sustainability objectives. For example, EMCOR has reviewed the Museum’s lighting to provide energy efficient lighting systems in the galleries and display cabinets.
Kajima Community with Haverstock School: Part of Kajima Partnerships which builds and manages PFI school projects, Kajima Community exists to work with schools to fulfil their requirements to engage with local communities in the use of the school’s facilities. Kajima Community has introduced an innovative approach to engaging the community in partnership with the school in a self funding programme that generates income from users and commercial Organisations, and reinvests funds to enhance the facilities. Kajima, working with MITIE PFI, Haverstock School's FM contractor, ensures the provision of a safe and secure environment outside of school hours, and manages FM services such as catering and security in an integrated way, while also protecting the school’s assets. The Kajima Community team of full time staff and part time leisure attendants provides pro-active marketing, administration and leisure management. The events hosted in the school are diverse ranging from football coaching, fun days, adult education, intergenerational projects and community fitness programmes.
Sodexo at RHS Chelsea Flower Show: The RHS Chelsea Flower Show traditionally marks the start of the summer season, and Sodexo, which has provided the catering for the event for over 30 years, has each year raised the bar with regard to the style and quality of the food it provides. All menus, plans and tariffs for the catering are submitted to the organisers in January. The logistics for the event are complex. Staffing the event is a major element of Sodexo’s contract and planning for this begins in January. More than 3,000 staff are needed in the public and hospitality areas, of which more than 600 are chefs. It undertakes a modularised training programme for the Sodexo casual staff. This year a number of chefs were employed from Westminster Kingsway College providing them with valuable experience. The partnership also embraces initiatives on recycling and waste minimisation.
PARTNERS IN SKILLS DEVELOPMENT
The Asset Faculty with NB Entrust
: In 2007, these two businesses collaborated in a unique partnership to effect radical organisational change through the devising of a people development plan to change the skills, competences and behaviours of over 1,000 staff in NB Entrust and 11 supply chain service partners (Advance, Andron, Balfour Beatty, Carillion, Cofely, Dalkia, ISS, OCS, MITIE, Shield and Emprise). Created as a joint venture between Asset Factor, FMGuru, FRL and NG, the Asset Faculty worked closely with the HR manager and senior management team from NB Entrust to become effectively the in-house learning and development department contributing fully to strategy development, budget setting, training administration, development and delivery. After three years the results of the programme are evident and the benefits to the business and its people is demonstrable. The Asset Faculty has helped NB Entrust to achieve a genuine transformation from asset-focused property management company to tenant-oriented service business.
Dalkia and Campus Veolia: Dalkia is one of four subsidiary businesses in the global Veolia Environment Group. Established 20 years ago, Campus Veolia is the sole training and development unit for Veolia Environment UK subsidiaries globally. In the last two years the relationship between Dalkia and Campus Veolia has strengthened to a point where both parties are cooperating at both a strategic and tactical delivery level to increase staff exposure to training, broaden the range of courses available and deliver resultsdriven programmes. The result is a unique and bespoke skills and learning solution for Dalkia employees that meets all their vocational needs as well being educational in the broadest sense. Campus Veolia delivers 890 course on vocational training as well as career and personal development. Dalkia has structured a training framework from job specific NVQ level 2s to level 7 (MA), and including its pprenticeship Programme which is run through Campus Veolia.
WINNER Norse and Lowestoft College: Norse Commercial Services employs over 5,000 people across a broad spectrum of FM services, ranging from catering to grounds maintenance, waste collection to transport, building maintenance and security. To fulfil the many and various skills expansion needs, Norse has built a symbiotic course development relationship with Lowestoft College, the education and training facility local to three joint venture companies that Norse operates in Norfolk and North Suffolk. By working together with its chosen training facilities provider, Norse is continually growing the skill levels of the workforce it delivers to its FM clients. The increased numbers of staff undertaking training at the college benefits all parties involved – the college, Norse and its clients, and the individual employees. Flexibility by the college in course design is enabling Norse to address specialised requirements in staff development, while preferential rates agreed for volume throughput mean more staff can be trained.
i-FM.NET E-BUSINESS AWARD
HSS Hire:
In response to customer demand, the tool and equipment hire specialist has developed Live Hire, a web-based management system that offers users control, transparency and cost savings in their transactions with HSS. Following 18 months of research and development, the system is now being rolled out to provide major customers with what is in effect an e-commerce extranet for online, real-time hire transactions. The goal of the system to let the customer 'own' the hire process via an easy to use, dedicated and customisable system that is bespoke even to the point of automatically presenting prices that reflect any cost basis and discounts previously negotiated between customer and supplier. Live Hire demanded a significant investment by HSS, but the business case was thoroughly thought through and well framed.
Atkins: The importance of providing a safe and protected environment for employees and customers is an increasing priority, and Atkins has worked with Barclays to produce the tailored ID+V (identification and verification) system that addresses this in the bank's unique environment. In one key function, the ID+V process allows Barclays branch staff to verify that any of over 40,000 contractors’ staff visiting the branches are bona fide. This represents a major advance from a labour-intensive helpdesk service to the current online self-serve function. The ID+V system forms part of a wider suite of systems and tools, known as Atkins Intelligence that is delivered to clients, suppliers and customers over the internet. ID+V, has spearheaded a cultural step towards a wider service range for Barclays.
LCC Support Services: On the back of significant growth in recent years, LCC has become a truly national business, holding a number of large multi-site contracts. This expansion brought with it a whole series of operational issues. Rather than address these individually, or even in succession, the company made the farsighted decision to develop a new, bespoke Integrated Business Management System. This was designed specifically to draw together the variances within national contracts, provide internal strategies and processes speedily and, most importantly for both business and customers, provide complete transparency and freedom of information to all involved in a given contract. LCC's management system incorporates a range of key functions, including bespoke helpdesk, HR files, contract and customer information - and more.
WINNER Chardfm: Chard is a new player in the FM marketplace but has hit the ground running. Its newly developed CAfm System brings together input from a number of technology and operational specialists, all driven by a mission described as ' connected FM thinking'. The system integrates the separate technologies provided by each partner into an integrated platform for the delivery of Chardfm's total FM service. It extends from helpdesk operations, through connections to a mobile service force, to efficient response and follow-up. Though simple in principle, the sophistication of the system, noted in the success of the integration, produces a 'seamless' experience for the customer. The partnership behind this was put together in just a month, and the system was ready to go live in just over three months.
PARTNERS IN CORPORATE SOCIAL RESPONSIBILITY
GSH with National Australia Group Europe
: GSH has been working closely with National Australia Group Europe (NABG) to help meet key CSR objectives regarding impact on the environment through energy consumption reduction. NABG signed up to the UN Environment Statement for Financial Institutions and plans to be carbon neutral by September 2010. Working with GSH since 2006, NAG’s portfolio of 450 high street branches mostly the Yorkshire and Clydesdale Bank brands, has become the first UK ‘high street’ bank to achieve the Carbon Trust Standard accreditation. GSH installed its Smartboxes in all NABG properties generating savings in energy consumption of 18 percent, equivalent to 4.5m KWh. GSH invested over £250,000 in the NAGE portfolio’s energy intitiatives. GSH plans to introduce intitiatives such as Energy Champtions and Divisional Energy Leagues to help meet a further energy reduction target of 29 percent, while NABG plans to roll this out to Australia, New Zealand and the US.
MITIE with Communities & Local Government: MITIE has been working with Communities & Local Government (CLG) formerly the Office of the Deputy Prime Minister, since 2004 to introduce efficiencies and cost savings through an integrated approach to FM. They have been working in partnership on an ‘Integrating Sustainability Initiative' to develop a more responsible approach to business operations and achieve the CLG’s commitment to developing sustaintable and vibrant communities that improve quality of life. MITIE’s engineering staff have contributed to a reduction in energy usage of 27 percent from 2006/7 to 2007/8, equivalent to 1,286 tonnes of CO2 and saving £160,000; reduced the use of water; increased recycling and food waste composting, and introduced responsible procurement for catering operations. Some of MITIE’s Real Apprentices have been placed in CLG for work placements and it is engaging with minority suppliers, such as Clarity which supplies soaps made by the visually impaired.
WINNER TNT Financial Services with Barclays and Lloyds TSB: TNT Financial Services, a division of TNT Value Added Services, works in partnership with the UK’s top financial institutions delivering ‘hub and spoke’ solutions for their inter-site distribution. TNT’s Project DRIVE focuses on operational efficiencies within the business to produce significant cost savings and CO2 emission reductions for both TNT and its clients. A two bank solution for the Lloyds Bank and Barclays Bank contracts, was developed for sharing of resources that would result in removal of vehicles from the road and provide a more efficient operation. It is called the Shared Clearing Linehaul Project. With the full support of both customers, TNT found synergies across the two contracts by combining fleet movements without affecting service levels and revising collection and delivery routes to create one consolidate network. So far 43 vehicles have been removed from operation reducing 1500 tonnes of CO2 and 2.9million miles less travelled helping both the TNT and the CSR targets of its bank partners CSR targets.
PARTNERS IN EXPERT SERVICES
CLM with Aberdeenshire Council:
Aberdeenshire Council appointed CLM in January 2007 to ensure that by 2010 all of its 13,000 housing stock has had a full periodic test and inspection of their electrical systems in accordance with BS7671 (IEE Wiring Regulations), and to upgrade smoke and carbon monoxide detectors in residential homes. Following the initial success of the this work, CLM took on PAT and fixed wire testing within the Council’s own buildings including its schools, libraries, road depots, etc. CLM does the testing and inspection while the Council engages local contractors to effect repairs. This was the first contract of its kind for both the Council and CLM. CLM implemented a bespoke online software solution to provide a complete audit trail for their work and that undertaken by the Council’s repair teams. Ensuring access to homes and other properties is critical and so far about 9,000 of the 13,000 Council properties have been signed off as safe and compliant.
WINNER Dalkia with HMP Barlinnie: Dalkia commenced work at HMP Barlinnie in August 1997 when in a previous guise as Corrall Montenay, it secured an unprecedented 10-year contract from the Scottish Prison Service to deliver energy management and operation and maintenance services. At the end of the 10-year period, HMP Barlinnie extended the contract for a further five years within a one year rolling contract. The contract is now in its 12th year. The 120 year old HMP Barlinnie is the largest penal institution in the UK and until recently, the largest in Europe. Dalkia delivers planned and reactive maintenance services across the site including for some 30,000 light fittings. The secure nature of the site requires the Dalkia team to be CRB checked and receive annual control and restraint training, and all tools have to be secured. Following an upgrade of building controls and heating and hot water systems, Dalkia has implemented new energy management strategies.
MITIE Business Services with Herbert Smith LLP: In November 2007, MITIE was awarded the contract to manage Herbert Smith’s mail, reprographics, records, stationery and courier services, the first time the company had outsourced on such a scale and the first time that one of the top 10 UK law firms had outsourced all of its document delivery services. MITIE and Herbert Smith worked in partnership and have a unified approach from the outset to new prcedures and processes. MITIE continuously reviews the firm’s service lines to suggest better ways of working and to introduce web-based support tools. New shift patterns and procedures to reflect the needs of the firm and equipment has been improved to meet the increasing production capacity. Mail, courier and stationery services have been improved and records management reviewed releasing some warehouse space. A strong partnership and a solid foundation have now been established that will enable the services to continue to improve
PARTNERS IN FM - SME ORGANISATIONS
Freidman Limited with Cushman & Wakefield
: Opened in 1983, St Johns Centre, Leeds has served shoppers for 25 years. Part of the Hermes Retail Estate portfolio, it is managed by Cushman & Wakefield and is committed to a proactive CSR policy – ‘responsible property investment’ – including environmental and community issues. Cushman & Wakefield concentrates on managing the business, driving centre footfall and sales, value for money via the service charge for its retailers, and managing the asset value long term. Freidman provides cleaning, security and M&E services including waste management and recycling services in a three year contract awarded in 2008. Formed in 2008, this is the first retail contract for this young company but the past experience of founding directors John Ellis and John King covers 40 retail centres including Bluewater. Freidman and Cushman & Wakefield enjoy an open and positive working relationship with daily contact between the centre manager and the FM.
Integrated fm with NHS Birmingham Shared Services: NHS Birmingham Shared Services is the agency providing estates and FM services to Birmingham’s three Primary Care Trusts. It has worked closely with CAFM provider Integrated fm for more than 12 years in a partnership that has implemented innovative solutions aligned to the agency’s changing business needs. The most recent developments include outsourcing of the help desk function to Integrated fm’s 24/7 service and the introduction of mobile communications for technicians. The estate is complex with many types of buildings ranging from converted houses to purpose-built healthcare facilities and community hospitals with an assortment of assets that have different planned maintenance requirements. Underlying the success of this continuous evolution of the computer systems that support the agency’s activities is the enduring relationship between the organisations which goes beyond the supply of software to incorporate a spirit of understanding of each other’s priorities and objectives.
WINNER Incentive FM with Delphi OSG Partnership: Independent FM company Incentive FM is working closely with automotive manufacturer Delphi to drive down costs while improving standards, with particular emphasis on compliance, headcount and cost-effective purchasing. This has involved undertaking a review of the FM structure at Delphi, producing benchmarking reports and cost reduction suggestions for Delphi’s automotive component manufacturing sites in Romania, Czech Republic, Slovakia, UK, Turkey, Morocco, Hungary, Poland, France, Germany and Portugal. Incentive FM has also presented more detailed findings from Delphi’s five sites in Poland and proposed further opportunities for restructuring and cost savings mainly in the contract services areas of its facilities spend. The focus has been in the areas of catering, M&E maintenance, cleaning and associated disciplines. Phase two of the work in Poland involves a three-month implementation programme which will see key personnel from Incentive FM working alongside Delphi’s local country managers to put in place a professional FM structure.
PARTNERS IN FM - CORPORATE
AXA with Carillion FM
:AXA and Carillion Facilities Management have had a successful relationship since 2000. This has been built on a collaborative partnership where both organisations have invested in the continuous development of services. Carillion FM was successful in winning a new five-year term with AXA and the new approach and collaborative strategy commenced in January 2008. A market test process enabled both companies to bring together new capabilities, from within Carillion FM, and to embed AXA's 'Workplace 2012' strategy within the service delivery solution. One key element of the new approach was how to deliver the step change required to bind together the diverse teams that existed within AXA, Carillion FM and strategic supply partners. A one team approach through the ‘Workplace Solutions’ identity has created a community with a common aim and set of objectives that shares the challenges and successes of the partnership.
BIS with EC Harris:The Department for Business, Innovation and Skills (BIS) is one of the largest central government departments. The Information and Workplace Services – Estates and Procurement Directorate (IWS) is its centre of excellence for estates management and procurement and has overall responsibility for BERR’s HQ estate and the FM procurement strategy, policy and implementation. IWS looks after over 5,000 civil servants, 18 buildings, several ministers and over 12,000 visitors a month. EC Harris was appointed in 2007 to work alongside the IWS team as facilities managing agent but the partnership is perceived by end users as one entity under the banner of IWS. With constant change at BERR, the FM team’s task is to minimise the effect of that change through providing a flexible and adaptive business environment, while achieving 10 percent savings through procurement efficiencies. Space vacated by BERR through workplace efficiency now generates £24m income from tenants.
WINNER BBWorkplace with BBC:In 2003, the BBC awarded BBWorkPlace a seven year contract with the option of the three year extension to provide a range of hard and soft FM services. The contract covered 57 buildings and 93 outstations in the English regions. To replace the ‘patchwork’ of service delivery at the BBC, a ‘Thin Client’ or 'IRIS' client/supplier concept was implemented in the London and Scottish regions in 2006 resulting in the creation of a new ‘thin client internal FM team called BBC Workplace that has UK wide responsibility. Up to July 2008 the BBWorkPlace team delivered PPM and reactive maintenance. BBWorkPlace now provides full FM across the whole estate as sole provider on all sites including for FM management, compliance and helpdesk service. More than 85 BBC staff have transferred to BBWorkPlace. The main challenges have been the need to reduce FM costs, improve efficiency, customer and service focus and change perceptions.
FMA YOUNG MANAGER OF THE YEAR
Amanda Kirkham, National Account Manager, MITIE
: Amanda’s career commenced in 2002 following the attainment of a BA in Sociology and Social Policy and a Masters in Management. Her career embraces many of the key skills which comprise the wide management and service delivery spectrum including business improvement, leadership, project management and auditor training. Her Health and Safety training is exemplary and for this she is the focal point for eight of the MITIE’s contracts. Amanda has firm objectives for her future which include continuous improvement to training, networking and self improvement. Clients who have benefited from her efforts include Littlewoods Shop Direct, HSBC, Centrica, Manchester Airport, Cable and Wireless and Landflex. Of particular interest are her successes with the management of eight call centres employing over 100 personnel, energy management in a data centre and a recycling campaign which produced a 22 percent saving on a major contract. Additionally, Amanda has implemented an environmental campaign where by managing landfill directly she has obviated the use of third party contractors.
Susan Pell, Account Manager, Synergy/ISS Coflex: Susan’s facilities management career started in 2002 after choosing this industry sector for her future after studying International Business at university. She has a BA Honours degree and her first role with an IT based client confirmed her interest in financial management. She participates in a regular survey – ‘Walking in the Customer’s Shoes’ in which Susan is a key player and her ‘audit ready’ philosophy ensures that she and her team are using the most current systems and processes including Health, Safety and Environmental issues. She has relocated 1,000 personnel in the Defence Sector and set up a help desk with staff training. She is committed to communication and morale building in this role where she manages a multi-discipline team of 47 responsible for hard and soft services. Susan’s present financial responsibility is £1.5m fixed contract with additional £1m revenue and CAPEX budgets. Her continuous professional development includes the ISS Facilities Management Diploma.
WINNER Peter Burnell-Jones, Account Manager, Vinci Facilities: Peter began his career in 2004 after gaining a Construction Engineering degree and on completion of his placement with Taylor Woodrow he chose facilities management as his career option. He presently is responsible for Taylor Woodrow’s Highways Agency contract – it is a TFM contract for a 24/7 Help Desk, seven Regional Control Centres and 33 Traffic Officer Stations. He manages seven assistant FMs, a commercial manager and 36 Building Co-ordinators. Peter has initiated cost and efficiency savings of £140,000 for year on year savings together with £50,000 on cleaning services an annual 18 percent on energy consumption and 9 percent on waste water consumption. Other client organisations which have benefited for his fm skills are Marks and Spencer, MOD – Regents Park and St Johns Wood Barracks and the Animal Defence Centre. Peter’s vision for his future is to further pursue and develop his leadership and communications and learning skills together with his technical competence.




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