This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

ICM gets fit for cleaning

08 July 2009

Integrated Cleaning Management has announced the award of a new contract for cleaning services for David Lloyd Leisure Ltd.

David Lloyd Leisure is Europe’s largest racquets, and health and fitness operating with over 78 clubs in the UK, with a further 10 in Europe, over 475,000 members and a 6,000 strong staff team. ICM is responsible for cleaning services for over 50% of the estate across England and Wales.

During the competitive bid process the ICM team took a pro-active approach to providing a bespoke solution that demonstrated a real understanding of the leisure market requirements. ICM has implemented training to NVQ Level 2 for all of the team at each site and is ensuring an exceptionally high standard of service for each daily clean.

‘Working with David Lloyd Leisure provides us with the opportunity to expand our activities with a significant player in the leisure market,’ commented Paul Rafferty, MD of ICM. ‘Our emphasis on customer service, at the heart of any leisure business, has proved significant in our ability to develop innovative solutions. We are committed to creating an empathy and understanding with the customer that establishes the foundations of a highly successful operational implementation.’

Integrated Cleaning Management an independent specialist provider of cleaning and related services. Established in 1996, ICM has featured in the BusinessWeek Europe’s 500 list of growing companies and the Sunday Times Fast Track 100. With a service delivery workforce of over 8000, ICM supports a national portfolio of retail, leisure and commercial sites for many of the UK’s top performing companies, including Marks and Spencer, Santander and MOTO Hospitality, as well as a range of public sector organisations. ICM prides itself on providing expert cleaning services, fully aligned to customer needs.


Contact Details and Archive...

Print this page | E-mail this page

https://www.fsifm.com/en-gb/
http://edition.pagesuite-professional.co.uk/Launch.aspx?EID=ad48cc47-3ecd-4d64-b5c8-3fa0a72b486d


MOST VIEWED...

View more articles
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...

Benchmarking maintenance

BSRIA has just published this year's operation and maintenance benchmarking report as a guide for building operators to evaluate their performance against ...
Article image

Shaw Contract introduces 'In Stock UK' for fast turnaround projects

As businesses are emerging from lockdown, leading carpet tile and resilient flooring supplier Shaw Contract has launched its ‘In Stock UK’ programme with a...
Article image

What is UhUb?

Click on the link to watch the video explaining all the superb workforce engagement benefits provided by UhUb....
Article image

Piercy & Co Architects 'creates gem in central London with Equitone'

London-based Piercy & Co Architects has specified a fibre cement EQUITONE facade on the 1 Baker’s Row development in Clerkenwell Green Conservation Are...
Article image

John Kiel wins the Clugston Chairman's Award

For the first time in Clugston’s 80-year history, a member of the FM team has won the prestigious Chairman’s ‘Employee of the Year’ award....
https://www.uhubglobal.com