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Connaught cleans up on Tyne and Wear Metro

07 April 2009

Connaught has secured a multi-million pound contract to clean the entire Tyne and Wear Metro network for the next five years in a deal with Nexus, the Tyne and Wear Passenger Transport Executive.

The new business for Connaught’s environmental team confirms the company’s growing status in the transport and infrastructure market, coming on the back of its success at Heathrow Express. It also gives Connaught considerable presence in the north east of England.

Starting on 5 April, the contract with Nexus is a major undertaking. Nearly sixty stations across the Tyne and Wear region, including the South Gosforth depot, five bus interchanges and support offices will be cleaned seven days a week over the next five years. The workforce of 130 staff will TUPE across to Connaught and be given new uniforms, kitted out with brand new vehicles and equipment and will be NVQ trained. Connaught also has a plan to increase the frequency of periodic cleans to raise the standards across the network.

As well as the stations, offices and depots, the Connaught team will also be responsible for cleaning bus stations. This will include the customer facing areas and the back offices. The team will also be responsible for the cleaning of all the Metro station exteriors and trackside cleaning.

The Tyne and Wear Metro carries more than 40 million passengers a year on a network of 60 stations covering Newcastle, Sunderland and surrounding districts.

Nexus, which owns and manages Metro, plans to invest £300m modernising the 30-year-old light rail system over the next 10 years, including refurbishing stations and trains, installing all-new ticket machines and renewing behind-the-scenes infrastructure and technology.

“We very excited about starting work with Nexus across the Tyne and Wear Metro,” said Darren Frost, managing director of Connaught Environmental. “It is a landmark contract for our team and will be a demanding job. All of the stations are different and will require a 24-hour service, but we believe that our plan to deliver a bespoke, customer focused and innovative service will provide a great service to the passengers and Nexus, but hopefully go beyond their expectations.”

Mick Carbro, Metro Director, said: “Providing the best possible travel for our customers means making sure stations, trains and trackside areas are cleaned to the highest standard. This new contract with Connaught Environmental will allow us to raise our already high standards further in the years ahead.”


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