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Gleeds wins Enterprise Inns FM contract

11 March 2009

Gleeds, the International Management and Construction Consultancy, are to provide FM services in a groundbreaking deal with Enterprise Inns, the UK's leading specialist leased and tenanted pub operator, with over 7,500 Public Houses.

Gleeds, who are better known for Quantity Surveying and Project Management, also have an active Facilities Management offering and have been appointed by Enterprise Inns to provide their integrated web-based helpdesk as well as their modular cost management system, known as FM2.

Before implementing a new FM strategy, Gleeds first undertook a review of the existing service provision and found that there were performance issues which needed to be addressed. Within an impressive timescale of just five weeks, they have introduced their web-based helpdesk for an initial phase covering 1,100 of the company’s public houses which ensures that all activities at any one of the pubs are well managed, from the initial call from the landlord, right down to completion by the relevant contractor. The scope of the helpdesk covers the management of all maintenance-type work to the building fabric or any of their electrical and mechanical services.

Neil Malik, the partner at Gleeds responsible for FM2 said, “Our service is already in place in many national retail outlets as well as a UK-wide chain of care homes. The appeal of our service is that, not only do we provide the help for the built environment, but in this case the publican knows exactly how much it is going to cost – vital when public houses are facing tough economic challenges at this time.”

He went on to add, “FM2 is a modular FM financial management system developed by cost managers for cost managers which can aid clients in making substantial savings over the life-cycle of their properties. This paperless system sits with both the client and contractor and enables them to share real-time data, meaning that objective business decisions can be made and implemented quickly. If you have a problem with the plumbing, you want it fixed quickly, at a cost that is acceptable and you want to know this information beforehand not after the job is completed “

Ian Mynett, Divisional Facilities Manager at Enterprise Inns added, “We are delighted that Gleeds and Enterprise Inns will be working together using such an innovative FM solution.”

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