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Mitie identifies key issues facing FMs

05 December 2022

Mitie has released a whitepaper which explores the challenges that the FM industry faces as it heads into 2023...

Together with research and workplace consultancy Nordic Foresight, and following conversations with 20 leading FM practitioners, Mitie has identified eight questions that FM leaders need to ask themselves as they navigate an ever-changing landscape. These are as follows:

  1. 1. What is our pathway to net zero carbon? 
  2. 2. Does our management team support flexible, hybrid working?  
  3. 3. Are our workplaces commute worthy? 
  4. 4. Are our spaces welcoming to everyone? 
  5. 5. our workspaces meet our employees’ cognitive needs? 
  6. 6. How do we develop our FM services as our organisation evolves? 
  7. 7. How do we support our local communities?  
  8. 8. Do our workspaces benefit from and support the circular economy?  
The research revealed that sustainability and environmental goals remain central to future planning for many FM organisations, which are choosing to invest in new ways to power buildings and reuse resources. In addition, as perhaps might be expected given the move towards hybrid working and the focus on improving work-life balance, the research suggested that adapting workplaces to meet changing employee needs and expectations was a significant concern. 

Throughout the paper, Mitie shares expert insights from across the FM industry, offering practical ideas on how to tackle the most pressing challenges.  

To read this paper in full, please visit Mitie’s Science of Service website page.

Phil Bentley, CEO, Mitie, said: “As the report makes clear, in order to survive, our sector must never stand still, but constantly evolve according to changing needs. Facilities management leaders should contemplate each question carefully and consider an appropriate response. In doing so, they will create robust and successful organisations that will survive and thrive through the transformation of their built estate, and whatever else the future may hold.” 


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