Resource helps travellers at Belfast Airport

01 September 2008

Resource has secured a contract with George Best Belfast City Airport to deliver services for people with reduced mobility from their car to their flight, in addition to their existing security contract.

The new services will help people park their car, check-in, travel through customs and embark or disembark their flight with the special assistance of fully trained resource personnel at each and every stage. Resource has been responsible for the airport’s security since 2005 and last year had its contract extended to provide security in all areas of the airport, as well as car park management, for a further three years. This new contract brings the total number of resource staff working at George Best Belfast City Airport to over 90.

Terence Brannigan, chief executive of resource, said: “All of our staff are trained to deliver the best service in the most efficient way for our clients, while creating a positive impression for their customers. Retaining and extending key contracts like this is a central part of sustaining our position as the number one quality provider of soft services throughout the Island of Ireland and we are delighted to have won this new piece of business from an existing client.”

Raymond Hooke, customer services manager, George Best Belfast City Airport, said: “George Best Belfast City Airport fully complies with the new EU Regulation concerning the rights of disabled people and those with reduced mobility when travelling by air. Airport travel can be stressful for everyone but even more so for people who have injuries or reduced mobility. We want all our customers to have a safe and pleasant experience when they travel through our airport and are confident that resource can help us deliver a first rate service.”

IHD (International Help to the Disabled) Services BV, a dutch company specialising in the assistance to Persons with Reduced Mobility (PRM's) at airports, are providing staff training and consultancy.

Resource is the largest Irish-based support services company, with annual revenues of £150m and a workforce of some 15,000 providing cleaning, hygiene, security services, car parking management and other services to a range of blue chip clients in both the private and public sectors.

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