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Flood of support for cleaner’s resignation letter

05 May 2021

Following a 35-year career in cleaning, Julie Cousins has resigned from her job at a branch of HSBC bank, after objecting to the actions of her manager.

Her letter of resignation was posted on Twitter by Ms Cousins’ son and has so far received more than 13,000 likes and in excess of 150,000 retweets.

She stated that her treatment had been “aggressive and cruel” but informed her manager “but that’s a reflection on your character not mine”.

Her letter ended with the statement: “So going forward please all of you remember, in a world where you can be anything be kind, because you are all no better than the cleaner.”

Among the many supportive comments have been numerous statements on the need to recognise the important role of cleaning and all support staff.

Emphasis has additionally been placed on the importance of ensuring that all staff members felt they were treated equally and fairly.

Included within these have been comments on the poor treatment reported by front line workers since the first lockdown began last year due to the ongoing Coronavirus pandemic.

Trades Union Congress general secretary Frances O'Grady was quoted by the BBC as saying: "Cleaners have played a vital role during this pandemic keeping workplaces and public spaces safe, often at great personal risk.

"Employers and the government must do more to value the contribution these overlooked key workers make." Ms Cousins had worked at the HSBC branch for more than five years.

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