HELPDESK STRATEGIC REPORTING FOR REAL TIME INFORMATION

15 July 2008

Helpdesk Strategic Reporting is a new web-based module from Integrated fm that provides facilities managers with real time strategic overview of a range of online Helpdesk reports - with the ability to drill down into specific areas for in-depth analysis or where a problem is indicated.

Helpdesk Strategic Reporting can also be used to view a whole portfolio or an individual building over any time period, tracking each supplier’s performance in seconds.

For ease of sharing information, the module can export Helpdesk information to formatted reports in Excel with a single click, or to PDF format using the automated PDF generator. An online report writer can be used to add management commentary.

Intuitive and easy to use, Helpdesk Strategic Reporting requires no training so users are up and running in minutes.

Key benefits of Helpdesk Strategic Reporting can be summarised as follows:

 Minimum investment required as there are no training requirements and implementation is quick and easy
 Instant visibility to areas requiring additional resource or tighter management
 Real time management information available instantly
 Full drill down capability from strategic information to specific job details in seconds
 Provides the ability to view performance across the whole portfolio or an individual building over any time period
 Tracks supplier performance in an instant
 Requires a single click to send formatted data direct to Excel
 On-line report writer to add management commentary
 Managers can add commentary to reports to support the performance statistics
 Access to all levels of information in one solution
 Reduces management time spent creating reports and analysing data
 Connects managers with the day to day activities of their team without the need for detailed knowledge of the operational system
 Transparency of service and supplier performance
 Available on any technical platform
 Automated PDF generator for board and senior management presentations
 Helps to enhance the FM profile across the organisation
 Easily branded to match your organisation’s look and feel