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Emergency Department porter awarded BEM for Covid-19 efforts

14 October 2020

Terry Allen, who works for Interserve as an Accident and Emergency (A&E) department porter, has been awarded a British Empire Medal in recognition of his work during the Covid-19 pandemic.

The 63-year-old works at the University College London Hospitals NHS Foundation Trust (UCLH) as part of the Interserve Support Services team and has received high praise for his considerable efforts in supporting patients, colleagues and NHS staff members.

Mr Allen’s work has included transferring patients suspected of having the virus for diagnosis, along with general assistance for others to get to other departments.

The Queen’s Birthday Honours list includes 1,495 people, many of whom have received recognition for work completed in response to COVID-19.

UCLH’s chief executive officer Marcel Levi was the prime sponsor for Mr Allen’s nomination and shows the high level of appreciation for the work undertaken.

“Terry is one of the best porters in the world. Nurses and doctors are often in the spotlight, as they should be, but support staff also deserve recognition for the great work they do,” said Mr Levi.

“Terry works so very hard for our patients and UCLH. This award is great news.”

Mr Allen said: “It’s a hard job and we take pride in doing it well, but I very much see the award as recognition for the whole team.

“It has been a tough time. We have lost colleagues to COVID-19 and working throughout the pandemic and continuing to fulfil portering duties was intense, but we have had terrific support from the management team and hospital as a whole. “Doctors, consultants, nurses and all of our staff, we have all been impacted by the pandemic, but we are also proud of the service we deliver.”

Interserve Support Services manager David Johnson said: “Terry always goes above and beyond and does his best to make sure the whole team delivers an excellent service to patients and the hospital.

“He comes in early, works out if there are any issues which need to be addressed and makes sure everything runs smoothly.”

Interserve Support Services managing director Lynn Mawdsley said: “I am delighted that Terry has received the British Empire Medal in recognition of his unstinting efforts.

“Terry quite rightly references the work of the whole team, but it takes a special kind of person to step up like he did during such a challenging time and to ensure that essential services are delivered.

“Terry is a worthy of recipient of this honour and a fantastic ambassador for Interserve and what outsourcing has delivered during Covid-19.”


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