This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

MITIE offers assistance at Stansted Airport

14 July 2008

MITIE has started a new contract at BAA Stansted offering passengers with reduced mobility assistance to and from aircraft that meets new EU legislation.

The contract started in May, ahead of new EU legislation that came into force on 26 July. This states that all European airports must offer an assistance service for their passengers. The service is free to passengers and ensures a smooth transition from arrival at the airport (car, bus or rail) to aircraft and vice versa.

Stansted was at the forefront of adopting the new law and chose MITIE, after a ten month tender process, to take care of the transportation needs of its passengers with reduced mobility. From the moment a passenger arrives at the airport they have the option to use a wheelchair, operated by trained MITIE personnel.

Using the company’s own IT system MITIE's team of 90 people are able to know when a passenger is planning to arrive and the level of service they require. Passengers can use one of the new MITIE branded wheelchairs. In addition MITIE has purchased three ambulifts to aid passengers with reduced mobility on and off the aircraft. According to Johan Venter of MITIE's transport team: “This has been an exciting opportunity for us to further our scope of services within the aviation industry. We worked very closely with Stansted Airport to ensure a seamless launch to the initiative.”

Passengers with reduced mobility will continue to request assistance through their airline or travel agent (recommended at time of booking). Those details will then be passed through to MITIE to facilitate on the day of travel through Stansted Airport.


Contact Details and Archive...

Print this page | E-mail this page

https://www.fsifm.com/en-gb/
http://edition.pagesuite-professional.co.uk/Launch.aspx?EID=9031d56a-cf78-4130-aaa4-707b97840596


MOST VIEWED...

View more articles

Measuring FM Performance

Counting costs rather than measuring performance and demonstrating value to business is one of the reasons why FM has failed to achieve a strategic role in...
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

How a new farm park achieved the right washrooms for its visitors

When Lower Drayton Farm in Staffordshire was planning its farm park attraction, Play@ Lower Drayton Farm, getting the washrooms right was an important proj...

Benchmarking maintenance

BSRIA has just published this year's operation and maintenance benchmarking report as a guide for building operators to evaluate their performance against ...
Article image

Lloyd’s transforms office space to make it fit for the future

Following the case study published on the Lloyd’s building in central London published in the

Balancing the needs of FM clients and service providers

Philip Ratcliffe says that providing a fair service to both sides involved in the tendering process is a finely balanced art....
https://www.uhubglobal.com
https://www.skylinewhitespace.com/social-distancing-solutions/