This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

MITIE offers assistance at Stansted Airport

14 July 2008

MITIE has started a new contract at BAA Stansted offering passengers with reduced mobility assistance to and from aircraft that meets new EU legislation.

The contract started in May, ahead of new EU legislation that came into force on 26 July. This states that all European airports must offer an assistance service for their passengers. The service is free to passengers and ensures a smooth transition from arrival at the airport (car, bus or rail) to aircraft and vice versa.

Stansted was at the forefront of adopting the new law and chose MITIE, after a ten month tender process, to take care of the transportation needs of its passengers with reduced mobility. From the moment a passenger arrives at the airport they have the option to use a wheelchair, operated by trained MITIE personnel.

Using the company’s own IT system MITIE's team of 90 people are able to know when a passenger is planning to arrive and the level of service they require. Passengers can use one of the new MITIE branded wheelchairs. In addition MITIE has purchased three ambulifts to aid passengers with reduced mobility on and off the aircraft. According to Johan Venter of MITIE's transport team: “This has been an exciting opportunity for us to further our scope of services within the aviation industry. We worked very closely with Stansted Airport to ensure a seamless launch to the initiative.”

Passengers with reduced mobility will continue to request assistance through their airline or travel agent (recommended at time of booking). Those details will then be passed through to MITIE to facilitate on the day of travel through Stansted Airport.


Contact Details and Archive...

Print this page | E-mail this page

http://www.fsifm.com
PFM


MOST VIEWED...

View more articles
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

ENGIE named best sustainable FM company in the UK

Energy and support services specialist ENGIE UK & Ireland has come out on top in the Sustainable Facilities Management Index (SFMI) Awards for a second...
Article image

Pictures of PFM Awards 2019

Following this year’s spectacular evening of celebration at The Brewery venue in London, pictures of the PFM Partnership Awards 2019 can now be viewed and ...
Article image

PFM Partnership Awards 2019 winners announced

Winners of this year’s PFM Awards received their trophies last night at the spectacular evening of celebration once again held at London’s The Brewery venu...

Benchmarking maintenance

BSRIA has just published this year's operation and maintenance benchmarking report as a guide for building operators to evaluate their performance against ...
Article image

Demand for worker protection increases from new sectors

Employers are turning in record numbers to tech-driven ways to ensure their staff are protected from risk at work, according to one of the country’s leadin...