This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

MITIE offers assistance at Stansted Airport

14 July 2008

MITIE has started a new contract at BAA Stansted offering passengers with reduced mobility assistance to and from aircraft that meets new EU legislation.

The contract started in May, ahead of new EU legislation that came into force on 26 July. This states that all European airports must offer an assistance service for their passengers. The service is free to passengers and ensures a smooth transition from arrival at the airport (car, bus or rail) to aircraft and vice versa.

Stansted was at the forefront of adopting the new law and chose MITIE, after a ten month tender process, to take care of the transportation needs of its passengers with reduced mobility. From the moment a passenger arrives at the airport they have the option to use a wheelchair, operated by trained MITIE personnel.

Using the company’s own IT system MITIE's team of 90 people are able to know when a passenger is planning to arrive and the level of service they require. Passengers can use one of the new MITIE branded wheelchairs. In addition MITIE has purchased three ambulifts to aid passengers with reduced mobility on and off the aircraft. According to Johan Venter of MITIE's transport team: “This has been an exciting opportunity for us to further our scope of services within the aviation industry. We worked very closely with Stansted Airport to ensure a seamless launch to the initiative.”

Passengers with reduced mobility will continue to request assistance through their airline or travel agent (recommended at time of booking). Those details will then be passed through to MITIE to facilitate on the day of travel through Stansted Airport.

Contact Details and Archive...

Print this page | E-mail this page


View more articles
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

Acquisition of Atalian and OCS announced by global investment business

Clayton, Dubilier & Rice (CD&R) has announced its intention to acquire FM businesses OCS Group and Atalian for an undisclosed sum....
Article image

Making the Leadenhall Building fit for purpose

Firmly established as one of the most notable buildings in the City of London, the Leadenhall Building (informally known as the cheesegrater) provides a st...
Article image

Account Director finalists confirmed for PFM Awards

Three finalists have been confirmed to attend the final day of judging within the PFM Partnership Awards 2022 Account Director of the Year category....
Article image

YLOTY2018 winner comments on his success on the night

This year's PFM Awards Young Leader of the Year winner, Kristian Trend, gives his reaction winning the award after receiving his trophy on 7 November at Th...
Article image

Cleenol launches edencleen range

One of the UK’s longest established manufacturers and suppliers of quality cleaning and hyg...