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PFM hosted visit hits new heights

27 February 2020

Last month saw the final ISE exhibition to be held in Amsterdam and included the largest number of PFM delegates to date enjoying this year’s hosted visit.

There are always positive outcomes to be enjoyed when engaging with senior representatives within the FM sector and this is always one of the aspects most appreciated by delegates to the growing number of live events organised by PFM.

The latest example of this was our hosted visit to the Integrated Systems Europe (ISE) 2020 exhibition in Amsterdam last month that included 15 client-side FMs and senior representatives from service providers. In addition to the highest levels of networking, much appreciation was expressed from being shown the latest technological developments.

As always, the PFM visit included a variety of visits to the stands of companies particularly keen to engage with FM industry personnel, combined with free time for the delegates to explore the thousands of exhibitors and educational seminars and also included an evening meal for everyone to relax and enjoy the company of their fellow delegates.

This year was the fourth consecutive PFM hosted visit to the ISE exhibition that once again included a wide range of products, technologies and the latest innovations.

Discussion on the potential effect of the coranovirus outbreak prior to the event indicated that the show’s Chinese exhibitors would be largely absent, but the 14 halls of exhibitors’ stands and high visitor numbers showed this to have had comparatively little impact on the event.

With PFM delegates arriving from different locations around the UK on the Thursday of the show, the first point of call was the stand of sister magazine inAVate, providing the chance for everyone to meet and enjoy lunch before beginning pre-arranged visits.

The first of these was to the Lutron stand, where delegates were informed of the company’s extensive selection of lighting and energy-saving products.

Although the business is headquartered in Pennsylvania, US, its London office and showroom provided delegates with the opportunity to learn more about the company’s systems and products by booking live demonstrations of building management, HVAC, lighting and smart building controls included in its wide range.

Our next visit was to the Sony stand, always one of the largest at the event and displaying an extensive selection of options to enhance communication and collaboration, including its Bravia work planning system and digital signage options.

The company’s European Corporate Segment marketing manager Carl Standertskjold conducted PFM visitors around the extensive stand to provide an overview of the relevant products on display.

Due to the extensive selection of products and systems, delegates were conducted around the areas of most relevant on the stand by Mr Standertskjold and invited to return or follow up at a later date in the UK to gain more in-depth understanding of the items of most interest.

Much of the technology on display at ISE 2020 supported the trends that continue to emerge within facilities of all types around the UK, including agile working and increasing levels of collaboration between colleagues.

This one of the areas of focus on the Sony stand and the collaborative aspect was seen to be a common topic on the remaining sponsored visits, as well.

Our next visit to the Clevertouch stand further endorsed the focus on collaboration in the workplace, with delegates receiving an in-depth explanation of the company’s newly-launched Enterprise Ecosystem and its UX Pro 4k, feature-rich touchscreen.

The former has been designed to provide real-time collaboration in the workspace, allowing colleagues to contribute by using their preferred electronic device through a simple-to-use process that included the highest levels of security.

Following this, the PFM party made its way to the Contacta Systems stand to hear about its long experience in the design and provision of hearing loops, speech transfer and queue management systems that had been created with the aim of increasing levels of contact with colleagues and clients.

The UK-based business has established an enviable reputation for its extensive range of assistive technology, which was judged to provide a number of options for the facilities managed by PFM delegates. Having enjoyed the hospitality of the Contacta stand on the final visit of the first day, it was time to check in to the nearby hotel and relax for a short time before gathering everyone together for the evening meal.

This was sponsored by CIE AV Solutions, one of the UK’s leading distributors of audio visual (AV) solutions, and saw delegates enjoy a relaxed evening in the Limon Amsterdam restaurant.

Joining in with the social side of the hosted visit proved to be a highly effective means of endorsing CIE’s reputation as a provider of high quality customer service, which has become an essential element within the company’s success as a tier 1 distributor to the UK market.

Returning to the ISE exhibition the following morning, delegates attended two more stand visits before enjoying free time to explore additional areas of the 14-hall event. Both visits provided further input to the collaborative topic that proved to be a central theme throughout this year’s visit.

Congregating on the Ctouch stand allowed the delegates to appreciate the many emerging opportunities included within touchscreen technology. The company displayed a number of interactive displays that clearly demonstrated how these could be used as a valuable addition to any workplace, providing easy access to users and encouraging enhanced levels of interaction for colleagues to deliver improved productivity as a result.

The collaborative theme was further enhanced by our final visit for this year, which saw the PFM party gather on the Mersive stand and enjoy an exclusive presentation on its Solstice product suite. This has been designed to allow the simultaneous streaming of content from any device to create a seamless display for conference-style collaboration, active learning and also combining cloud-based management and analytics in a single portal.

Appreciation was expressed by the delegates that the Mersive system allowed wireless contact and avoided the potentially frustrating requirement of finding the correct cable. The company had also ensured that security remained a main priority for any device accessing the system.

After the PFM delegates had enjoyed their final free period at ISE 2020, they gathered for the final time on the inAVate stand for lunch and prepare for the journey home.

Prior to this, three of the delegates provided their thoughts on the visit, which can be viewed by clicking on

The ISE 2021 event will be the first to be held in Barcelona, Spain and FMs and service providers wishing to attend the event can view the various developments at

PFM ISE 2020 delegates

Simon Francis, principal lead of estates, Zoological Society of London

Ian Wade, head of UK Estates, British Medical Association

Matt Coulson, chief executive officer, Chiswick Park Enjoy-Work

Karl Evans, portfolio operations director, Savills

Ian Symonds, head of estates, National Library of Scotland

Jonathan Dixon, property services manager, Nederlander Theatres

Nick Platt, managing director, Salisbury Group

Alan Gilbert, head of facilities, Petchey Academy

Adam Davies, Heathrow Airport account director, Trinity Fire & Security Systems

Adam Phillips, development director, Bellrock Property & Facilities Management

Guy Walker, global sourcing & procurement, Marsh & McLennan Companies

Wallace Umberger, global head of business operations and real estate, Marsh & McLennan Companies

Simon Ryan, head of premises, CMS Cameron McKenna Nabarro Olswang

Steve Bridges, bid director for facilities & infrastructure services, NG Bailey

Jason Archer, Real Estate & Logistics & Physical Security Group building manager, Pictet Asset Management

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