This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

BigChange Five in One System Boosts DFP Facilities Management Services

21 March 2019

DFP Services, the facilities and building maintenance company, has transformed its business with the latest cloud and mobile technology.

With the 5 in 1 system from Leeds-based BigChange, DFP has equipped its engineers with rugged tablets as part of a fully digital system connected in real time to the company’s national service centre in Durham.

The paperless system has boosted efficiency, reduced administrative work and improved engineer productivity.

DFP installs, services and maintains equipment operating a 24/7 planned and reactive services for gas, heating, plumbing and alarms.

The company a major provider to services in the care home sector and with 30 percent annual growth, DFP was recently recognised as one of the top 50 growing businesses in the northeast of England.

The BigChange solution has completely replaced five other systems including systems for service management, vehicle tracking and certification.

JobWatch now handles everything from the original services request through to invoicing; jobs are now booked, allocated and managed with the system which allows DFP engineers to operate independently around the clock.

“Managing a 24 hour service has always been difficult out of hours but with JobWatch we can always see what is going on and deal with things such as emergencies by simply accessing the system from our mobiles,” says Heather Taylor, Commercial Manager at DFP.

“Also engineers manage everything from their devices so it means they can work fairly independently. Without having to rely on the office so much they can get on with their work; that has boosted productivity and job satisfaction.”

“BigChange provides a number of key operational and business benefits. Always knowing what is going on is of course really helpful but so is the management information and traceability that the system offers,” says Jon Paul Seed, Managing Director at DFP Services.

“We can now review the business properly and Big Data reports allow us to drill-down by customer, by engineer and any other criteria so we can accurately assess performance and profitability. We simply couldn’t do this before.”

DFP is also seeing big benefits from the move to the cloud. Apart from the obvious benefits of an always-on, accessible-anywhere system, the company found it invaluable for business expansion as Taylor explains.

“We have just opened an office in Leeds and because BigChange is a cloud solution setting up the office was really easy. IT-wise we were up and running pretty much instantly; connected and fully synchronised to a single system.

"That was a real revelation and BigChange gives us the flexibility to expand freely and nationally in the future.”

For further information: Email: info@bigchange.com
Tel: +44 (0)113 457 1000, Website: 
www.bigchange.com


Contact Details and Archive...

Print this page | E-mail this page

https://www.fsifm.com/en-gb/


MOST VIEWED...

View more articles
Article image

Workplace Continuity will be the special feature for PFM August issue

Following the series of special features included in PFM magazine since the start of the Covid-19 UK lockdown, the August issue will include a special feat...
Article image

PFM Partnership Awards 2020 finalists announced

The list of PFM Partnership Awards 2020 finalists was published at the end of last week, signalling the opening of this year's judging process....
Article image

Enabling safe productivity within ‘new normal’ conditions

This feature is the fourth in our series of articles to assist FMs and service providers in dealing with the unprecedented situation created by the Covid-1...
Article image

FM Marketplace launched by CCS

Buyers of FM services from the government and the public sector have been provided with a new online procurement marketplace by the Crown Commercial Servic...
Article image

M&E provider rescued from administration following acquisition

Specialist FM, maintenance and construction provider RFM Group has announced it has acquired mechanical and electrical (M&E) service provider Hevertech...
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
http://edition.pagesuite-professional.co.uk/Launch.aspx?EID=90a446e9-b640-4c4f-a33a-7895609807c4
Watch Sony’s webinar ‘Work After Lockdown’ on-demand now