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Improving health and wellbeing in the workplace

18 February 2019

Chiswick Park Enjoy-Work believes that wellbeing is fundamental to workplace productivity and enhances overall business results: If you enjoy work, you do better work. If you do better work, you have a better business.

Estate management company Enjoy-Work has embraced this philosophy since its creation 18 years ago and applies it to both its guests at Chiswick Park and its own employees.

It is this core belief and philosophy that has resulted in 97% of guests on the campus recommending working there to a friend, confirmed in its 2018 Annual Guest Survey.

Chiswick Park looks at ways to improve health and wellbeing in the workplace through creating a productive environment which encourages both a work-life balance and work productivity.

1. Create a productive environment

Design concept is a key factor in offering workplace wellbeing to employees as providing multi-functional spaces to workers in their day-to-day lives benefits their overall wellbeing.

Physical Environment

The original design of the park was built with guest wellbeing at the forefront of the plans. The campus features a central two-tier lake and waterfall set within 33 acres of landscaped gardens with all buildings facing inwards.

The building facades are fully glazed to maximise daylight and views of the outdoors. It continues to focus on wellbeing when adding additional elements to the physical environment.

With access to green space within the working environment a rare commodity in the centre of London, Chiswick Park states that it feels lucky to provide our guests with the space needed to enhance their wellbeing.

The central area of Chiswick Park is traffic-free, creating a safe environment with all parking either under or at the side of the buildings.

Chiswick Park is home to an array of wildlife including fish, birds, ducks and two beehives managed on-site.

Building Design

The buildings are designed with a wellbeing focus, too. Each building has showers and washroom facilities as well as a dedicated reception area accessible to both guests and visitors.

To further improve the wellbeing of workers on site, it operates a smart building management system to help create and maintain a safer and more secure, productive and comfortable environment.

This allows it to apply a bespoke approach to each building based on usage in order to maximise energy savings.

Flexible working spaces

Designing flexible working spaces as well as quiet areas ensures better focus and concentration for its users.

Managing noise levels will also make a huge difference especially with an open-space working area.

There are more opportunities to create work spaces outside – it has installed meeting pods which are dotted across the campus. “The pods are very popular and our guests love taking meetings and conference calls in them, as it is a great opportunity to step out of the office and work in a different environment," the park states.

There is also a teepee, which is another creative meeting space for guests to use formally or socially.

In the summer, deck chairs and beanbags are placed across the park for guests and visitors alike to use free of charge.

User Journey

It is important to consider the location of the development and the guest experience as commuting to work can have a very negative impact on employees’ welfare, says Chiswick Park.

The user journey needs to be considered and by looking at how people arrive and depart to and from work allows it to improve the guest experience by removing any pain points on the way.

The overall guest journey experience is a critical component of workplace wellbeing and consists of environmental considerations such as quality and efficiency of fixtures and fittings all the way through to clear and consistent communication and signage across the campus.

Depending on the location, the mode of transport will play an important role. For the heart of the city, transport links, cycling facilities, and shower rooms are critical. For locations further out of town, car parking is a crucial factor.

The role of digital in workplace wellbeing

While the rise of digital use and social media is often seen as the main driver of stress in society, it is a big part of modern life.

A number of apps and wearable tech can be very useful in organising and planning health and fitness into a work routine. Innovation and technology in the workplace is also contributing to creating smarter buildings in the future.

Although the increase of digital integration can have an isolating effect, it can also provide networking opportunities for people to connect and share ideas and thoughts. Supporting social wellbeing among employees helps build a successful and connected workforce.

2. Encourage work productivity

Once the productive environment is in place, it is then about encouraging productivity at work, by making it as pleasant, connected and fun as possible.

Chiswick Park Enjoy-Work supports its guests by offering a wellbeing programme that supports their own initiatives.

Concierge services

To ensure that the guests make the most of their weekends, Chiswick Park Enjoy-Work provides a series of concierge services.

From booking a barber or manicure on-site to getting cars washed, prescriptions delivered to desks or even dry-cleaning picked up, the team goes the extra mile to make life that little bit easier for its busy workers.

Guest Experience Programme

In addition, the campus offers an annual programme of events that includes sports, clubs and learning courses.

The business park is also launching a number of professional courses with the University of West London.

Chiswick Park Enjoy-Work organises a quarterly wellbeing focus week with multiple activities looking at improving the mental, physical, social, environmental, financial, and emotional wellness of all its guests.

Food offer

Food also plays a huge role in wellbeing on the basis that not only does what we eat affect our physical health, but it also plays a part in our mental health and wellbeing.

While Chiswick Park cannot impose a healthy diet on its guests, the campus provides them with a wide selection of different food and drink options to choose from.

There are restaurants and convenience stores on-site as well as street food vendors twice a week and a food market every month.

The park also works closely with the local community to negotiate discounts in restaurants and bars within the area.

Health services

Recently, Chiswick Park has partnered with 360 Health & Performance, one of UK’s leading integrated medical facilities based in Surrey and now offers tailored VIP Health & Wellness packages exclusively for the guests at Chiswick Park.

Through 360 Health & Performance, the campus has also started to introduce private GP consultations on-site to bolster its concierge services.

This year, Chiswick Park is additionally introducing an on-site optician to further increase its health services.

As wellbeing in the workplace thinking is developing, Chiswick Park Enjoy-Work aims to be at the forefront of the industry and to lead the way for the benefit of its guests, visitors and employees.


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