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New tech engagement opportunities identified by latest waste management study

28 January 2019

Waste management and recycling companies responding to a recent survey revealed that a large proportion were unhappy with their levels of uptake of technology.

A grade of unsatisfactory was recorded for 60% of respondents for the application of options such as route optimisation, online customer portals and business intelligence.

The result was described as "surprising" by AMCS, which conducted the study, given that 64% expected their IT budgets to increase, with 20% expecting a rise of more than 5%.

In response to the question of the potential impact of digital innovation, 80% stated that this was an important factor for the success of their business.

The main priority for those surveyed was improving customer satisfaction, identified by 73%, with 72% aiming for increased productivity.

Improved sustainability was an important factor for 52% of those completing the survey.

Barriers to achieving the most important issue of organising their operations' harmonisation and digitalisation for waste management and recycling company managers were also revealed.

These included dealing with obsolete legacy IT systems, implementing paperless processes and creating a culture that welcomes change.

The Digital Transformation Barometer 2018 study was conducted by AMCS with chief marketing officer Mark Abbas stating that this had identified five elements critical for companies to transform into digital organisations.

"Besides engaged employees and a management team that gives people the space to innovate, it is very important to have a comprehensive understanding of the digital trends and advancements in the value chain.

"It is also down to a smart application of new technology within the organisation and using (reliable) data to make decisions," he said.

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