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Celebrating BNP FM supply chain achievements

03 January 2019

Increasingly close working with its FM supply chain was celebrated at the BNP Paribas Real Estate (BNPRE) Supplier Forum Dinner last month.

BNPRE head of facilities management Mark Coupe - a member of the PFM Editorial Advisory Board and PFM Awards judging panel - has been in place for just over seven years.

He explained to PFM that when he first started, "the FM supply chain was huge and as a result not managed effectively".

Having worked closely with BNPRE procurement manager Marianne Kwong, the company's preferred supplier list now numbers 38.

It has also established a network of supplier relationship managers (SRMs), drawn from the FM team.

Each SRM mentors one or more members of the preferred supplier list, meeting regularly to manage the contract relationship at a strategic and tactical, rather than operational, level.

All members of the BNP FM team have the ability to award scores for the supply chain through an online questionnaire, which includes a Net Promoter Score question.

Further to this, the SRMs and members of the supply chain come together once a year at the Supplier Forum Dinner.

In addition to providing the opportunity for the company to thank its supply chain partners, the event is also designed to celebrate success through an awards programme and raise money for charity.

Last month's event saw 150 guests in attendance and the presentation of eight awards, with the added bonus of raising £4,500 for music therapy charity Nordoff Robbins.

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