This website uses cookies primarily for visitor analytics. Certain pages will ask you to fill in contact details to receive additional information. On these pages you have the option of having the site log your details for future visits. Indicating you want the site to remember your details will place a cookie on your device. To view our full cookie policy, please click here. You can also view it at any time by going to our Contact Us page.

Mailsource works to improve communications at Northants CC

29 April 2008

MailSource UK is working with Northamptonshire County Council to enhance its delivery of customer services. It will provide mailroom, inbound mail scanning, indexing and central reprographics, including the digital processing of all incoming mail, and handling and indexing incoming SMS messages, web forms, faxes and e-mails.

MailSource UK supports Northamptonshire County Council in delivering customer service excellence


The Council currently handles thousands of customer enquiries per working day by telephone, post and in person. A dedicated Customer Service Centre is being created by the Council to act as a new single point of contact for all enquiries; ensuring an even better service and experience for customers when they contact the Council.

The Centre’s ability to successfully meet service objectives will depend in part upon efficient management of the enquiries received by post each day. For customer satisfaction it’s important that response times to correspondence is reduced and that the relevant Council employee dealing with a customer’s enquiry; whether by phone, post or in person; has instant access to the existing correspondence on their file.

MailSource UK will ensure all incoming mail is scanned and electronically delivered to the relevant Council employees the same day. The Council receives over 3,000 pieces of mail a day. About 90% of these will be scanned and turned into an electronic document. Employees will then receive a daily email directing them to an online folder where they can view their post.

Councillor Andre Gonzalez de Savage, Northamptonshire County Council cabinet member for commercial operations and asset management said: “We are absolutely committed to improving the experience all our customers receive when they contact the Council. For those residents who prefer to contact the Council by writing, the new technology from MailSource UK will better enable us to ensure that when we receive their post, it will go straight to the right person to be dealt with as quickly and effectively as possible.“

Commenting on the contract, CEO of MailSource UK, Markus Becker, said: “We are extremely pleased to be working with Northamptonshire County Council. The mailroom is being transformed by technology; it is no longer just a place for incoming and outgoing mail but an information centre playing a critical business role for the organisation in logging, scanning and storing information.”

The project will begin at two Council sites; County Hall and John Dryden House, Northampton. Plans are for the project to roll out across the whole of the Council in forthcoming months. Existing mailroom staff will transfer over to MailSource UK.











Contact Details and Archive...

Print this page | E-mail this page

http://www.fsifm.com
https://www.chas.co.uk/


MOST VIEWED...

View more articles
Article image

PFM Partnership Awards 2019 winners announced

Winners of this year’s PFM Awards received their trophies last night at the spectacular evening of celebration once again held at London’s The Brewery venu...
Article image

Why the Law Says You Need a Nappy Bin Disposal Service

At home, parents are used to disposing of their babies’ used nappies the same way they do any other domestic waste - bagging it up and sticking it in the r...
Article image

Finalists confirmed for PFM Awards 2019 Account Director of the Year

Following another year of high entry levels for the Account Director of the Year category, four have been selected as the 2019 finalists....
Article image

PFM Awards 2019 categories launched

Those wishing to enter the PFM Partnership Awards this year can now access all the relevant information at Read more Read later
-->
Article image

How to make working from home become a suitable workplace

The trend of employees working from home is on the rise, and it is only set to increase over the coming years due to the many benefits it provides....
Article image

Plan to reduce NHS maintenance backlog focuses on FM efficiency

Proof of the efficient operation of their estates will need to be provided to regulator NHS England and Improvement (NHSE/I), it was announced last week....
PFM