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Impartial advice from Action FM on outsourcing support services

24 April 2008

Senior management at UK organisations will soon have the benefit of objective advice on a critical business decision: whether or not to outsource key support services and, if so, how. ActionFM, the dedicated FM industry promotion group, is due to publish its first guidance paper in June.

Offering impartial advice on one of the most important decisions a business will make, the paper will walk senior managers through an informed decision-making process focused on whether to provide services through in-sourcing, outsourcing or a combination of the two.

"Many organisations make the decision without fully evaluating their current strategy or service levels, or the impact of choosing a different style of service provision," said ActionFM Chairman Derek Paxman. "Solutions put in place too often fail to meet their objectives because the wrong questions were asked in the first place," Paxman added.

ActionFM's role is to represent facilities management – both in-house and outsourced - promoting its strengths, benefits and opportunities to key groups including business, education and the media.

The group, which has the active participation of all major stakeholders in the UK FM sector, works in support of these bodies, complementing and coordinating their resources to achieve effective communication in the wider marketplace, aiming specifically to raise the profile of facilities management beyond the industry itself.

In July, Steven Proudfoot , Director of Operations at sector skills council Asset Skills, will succeed Paxman as Chairman.

"We're working towards a series of informative, relevant and objective publications that will benefit both facilities management and the organisations that are dependent on efficient and effective facilities services," Proudfoot said.

"This is a massive industry, valued in the billions of pounds and still growing. In addition to spreading that news, and greater understanding of it, we will be focusing on development of education and career opportunities in order to make sure we're attracting the good young managers who will increasingly be needed in the coming years."

The outsourcing guidance paper, entitled Inside Out, will be available to download at no cost via the ActionFM website.

ActionFM is supported by

 Asset Skills
 British Institute of Facilities Management
 Business Services Association
 Chartered Institute of Building
 Chartered Institute of Building Services Engineers, FM Group
 Facilities Management Association
 Institute of Administrative Management
 Royal Institution of Chartered Surveyors, FM Faculty
 The FMA Young Managers Forum.

The group brings all facets of the sector together to work for the sole benefit of providing one voice. A number of foundation stones were put in place at the outset:

 No one body will have greater rights than any other
 Decisions will be made by consensus
 There are no demarcation lines
 Everyone at the table will work for the benefit of the whole to raise awareness of FM, particularly within the business community
 FM includes all individuals and services whether in-house or contract (outsourced).

For more information visit

Or contact Derek Paxman on
or Elliott Chase on 020 7722-3820 or

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